Zpočátku se mi líbilo Casino, když jsem se zaregistroval, mohl jsem rychle zkontrolovat svůj účet a rychle vybrat.
Včera jsem ale vyhrál 5800 BRL a požádal o výběr v 00:00 a do 5:00 ráno nikdo výběr nezpracoval ani mi neodpověděl na email a chat byl vždy offline.
Dostal jsem bonus 25,00 a vydělal 100,00. Nic nezačalo fungovat, když neříkám nic, myslím tím více než 12 různých her, které vedly k po sobě jdoucím prohrám.
Ano, je to moje chyba, ne kasina, ale kdyby moji žádost o výběr zpracovali tak, jak slibují, a v horní části webu zvýraznili, že průměrná doba výběru je podle nich 7 minut, neudělal bych chybu hrát a prohrávat.
Proto chápu, že jsem byl uveden v omyl, a tedy oklamán, protože hraji pouze tam, kde jsou výběry rychlé. Což nebyl tento případ.
Jak mohou v horní části webu uvést, že průměrná doba vyzvednutí je 06,07 minuty a moje objednávka probíhá celou noc bez zpracování a aniž by mi chat odpověděl a e-mail také? Můžu trošku ochutnat.
Takže jsem potom podezřelý a přehodnotím, jestli se vrátím do kasina
Jak může být podpora přes chat a e-mail offline celou noc o víkendu? To není správné pro "Grand Casino".
At first I liked Casino, when I registered I was able to quickly check my account and withdraw quickly.
But yesterday, I won 5,800 BRL and requested withdrawal at 00:00, and until 05:00 in the morning no one processed the withdrawal nor did they respond to me by email, and the chat was always offline.
I got a bonus of 25.00 and earned 100.00. Nothing started to work, when I say nothing I mean more than 12 different games resulting in consecutive losses.
Yes, it's my fault, not the casino's, but if they had processed my withdrawal request as they promise and highlight at the top of the website that the average withdrawal time is 7 minutes according to them, I wouldn't have made the mistake of playing and losing.
Therefore, I understand that I was misled, and therefore deceived because I only play where withdrawals are quick. Which was not the case.
How can they state at the top of the website that the average pick-up time is 06.07 minutes and my order goes through the night without being processed and without the chat replying to me and the email as well? May I taste a little.
So, I'm suspicious after that and I'm going to rethink whether I go back to the casino
How can support via chat and email be offline all night long on the weekend? This is not right for a "Grand Casino" to do.
A princípio gostei Cassino, quando me registrei consegui verificar rápido minha conta e sacar rápido.
Mas ontem, ganhei 5,800 BRL e pedi retirada 00h, e até 05h da manhã ninguem processou a retirada e nem me responderam por email, e o chat sempre offline.
Peguei bônus de 25,00 e ganhava 100,00. Nada começou a funcionar, quando digo nada quero dizer mais de 12 jogos diferentes, resultando em perdas consecutivas.
Sim a culpa é minha, não do cassino, mas se tivessem processado meu pedido de retirada como prometem e destacam no topo do site que o tempo médio de retirada é 7min segundo eles eu não teria cometido o erro de jogar e perder.
Sendo assim entendo que fui induzido ao erro, e com isso enganado pois eu só jogo onde os saques são rápidos. O que não foi o caso.
Como eles podem estampar no topo do site que o tempo médio de retirada é de 06 , 07 minutos e meu pedido passar toda madrugada sem processar e sem o chat me responder e o email também? Posso provar.
Então, desconfio depois disso e vou repensar se volto no cassino
Como pode em pleno final de semana o suporte via chat e emai estar toda madrugada offline ? Isso não é correto um "Grande Cassino" fazer.