Posido Casino - Hráč byl ignorován poté, co požádal o sebevyloučení.

Hi, I have been closed from all Estolio Limited casinos since 2020.

Estolio Limited's casinos operate under an Estonian license, and according to the regulations of the Estonian licensing authority, when they become aware of a player's gambling addiction, they must automatically close them from all the company's casinos. As new casinos are constantly opening, I separately sent an email to Posido requesting a shutdown.

Posido is not responding to me, they have been ignoring me for SEVERAL WEEKS.

Hei, olen vuodesta 2020 suljettu kaikilla Estolio Limited kasinoilla.

Estolio Limited kasinot operoivat viron lisenssin alla, ja viron lupaviranomaisen sääntöjen mukaan kun he saavat tietoon pelaajan peliriippuvaisuudesta heidän on suljettava hänet kaikilta yhtiön kasinoilta automaattisesti. Koska kasinoita aukeaa jatkuvasti lisää lähetin vielä erikseen posidolle sähköpostia estopyynnöstä.

posido ei vastaa minulle, he ovat ignooraneet minua USEITA VIIKKOJA.

Dear Lola1556,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when exactly you requested to be self-excluded from Posido Casino? Was it on 20 September 2022 as the screenshot you uploaded suggests?

Have you made any deposits into this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hey,

I should have been protected by this operator estolio limited for several years. They have had a gaming addiction I know for several years.

yes, I sent a new email on September 20, 2022.

yes, I have made deposits of more than 700e, the deposits were made after September 20, 2022.

I can't send you proof of that because my casino account is now closed.

posido kasino does not give me answers to my questions in chat or email. They have been ignoring me for 3 weeks, I have not had a single correspondence with them that they have responded to.

Hei,

minun kuuluisi olla suojattuna jo useita vuosia tältä operaattorilta estolio limited. Heillä on ollut peliriippuvaisuus tiedossani useita vuosia.

kyllä lähetin uuden sähköpostin 20.9.2022.

kyllä olen tehnyt talletuksia yli 700e talletukset on tehty 20.9.2022 jälkeen.

en pysty lähettämään sinulle siitä todistetta koska kasinotilini on nyt kiinni.

posido kasino ei anna minulle chatissa eikä sähköpostissa vastauksia kysymyksiini mitä olen esittänyt. He ovat ignooraneet minua 3viikkoa minulla ei ole yhtäkään kirjeenvaihto heidän kanssaan mihin he olisivat vastanneet.

I apologize, Lola1556, but we regret to inform you that we cannot assist you with your request. As it has been more than a year since the initial request was made, we are unable to proceed with an investigation. This is considered a "cold case", and our policy dictates that we cannot pursue issues that occurred over a year ago. The gathering of evidence and construction of a timeline would be extremely challenging, if not impossible.

Due to the aforementioned reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.