Playzilla Casino - Výhry hráčů byly zabaveny.

After 23 days waiting for my withdrawal in the amount of 4000 BRL my account was banned and all my winnings cancelled, I really wanted help or a lawyer to file a lawsuit against the Playzilla website, I said that I needed the money to pay my bills they said that one infringes the site's terms and conditions 9.1 laws, says I can't commit to gambling money that I have to afford to lose money and not commit to possible earnings on the site.

Anyway Playzilla are criminal and dishonest, after another 20 days waiting for my withdrawal. , they just banned my account and canceled my earnings.

Apos 23 dias esperando meu saque no valor de 4000 BRL minha conta foi banida e todos meus ganhos cancelados , queria muito uma ajuda ou um advogado para entrar com uma ação contra o site Playzilla , eu falei que precisava do dinheiro para pagar minhas contas disseram que um infringe as leis do site de termos e condições 9.1 , diz que não posso fazer compromisso com dinheiro de jogos de azar que eu tenho que me dar ao luxo de perder dinheiro e não fazer compromisso com possiveis ganhos no site .

Enfim Playzilla são criminosos e desonestos , depois de mais 20 dias aguardando meu saque. , eles simplesmente baniram minha conta e cancelaram meus ganhos.

Dear Andersonbiazin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did the casino specify which part of rule 9.1 you breached? Did you deposit in the casino with a payment method that is in your name? Would you be able to forward relevant communication between you and the casino to tomas@casino.guru ?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Yes, I deposited with the same method on my behalf, so the deposit method and the withdrawal request are the same.

Sim eu depositei com o mesmo método em meu nome , ao seja a forma de depósito e o pedido de retirada são os mesmos.

thanks for your message, Andersonbiazin.

Before we contact the casino, could you please explain if this is your first withdrawal from the casino? Did the casino confirm you passed the account verification? Which games did you play (slots, live games, multiplayer)?

Did you win using bonuses or real money?

I'll look forward to your reply.

It was my first withdrawal , and the casino did not confirm my account , even though I tirelessly submitted all the required documents .

Era minha primeira retirada , e o cassino não confirmou minha conta , mesmo eu incansavelmente enviando todos os documentos exigidos

I made two deposits, in the second deposit in the amount of 50 reais and I asked for the promotion of 500 free with 10 spins a day for 50 days. these bonuses of approximately 62 reais I played tirelessly until I met the rollower required by the site. I remember that it was in the Floating Dragon game that I had the most winnings.

Eu fiz dois depósitos, no segundo depósito no valor de 50 reais e pedi a promoção de 500 grátis sendo 10 rodadas por dia durante 50 dias .Aproximadamente depois do sétimo dia de ganhei um bônus no jogo Book of Dead no valor de 62 reais e com esses bônus de 62 reais aproximadamente joguei incansavelmente até cumprir o rollower exigido pelo site .Lembro que foi no jogo Floating Dragon que tive a maioria dos ganhos.

Thank you very much, Andersonbiazin, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Andersonbiazin,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help.

We would like to invite Playzilla Casino to join the conversation.

Dear Playzilla Casino,

Can you please provide information on how the player allegedly broke your rules? If the information can't be shared publicly, please send them to michal.k@casino.guru

I certainly didn't break any rules I just want my earnings I got honestly thank you in advance for your attention

Certamente não inflingi nenhuma regra só quero meus ganhos de consegui honestamente desde já agradeço pela atenção

Dear Team,

Thank you for contacting us.

Please be informed that we have sent you the explanation at michal.k@casino.guru

Sincerely,

Playzilla.com

Dear Andersonbiazin,

Can you please forward all relevant evidence you have submitted to Playzilla Casino to my email michal.k@casino.guru for review? We need this to better understand the whole situation.

I have all the emails saved from conversations with Playzilla support , I sent them to you Michal I made my withdrawal request since the 6th of December , on the 7th Playzilla sent me an email congratulating me for my winnings , but unfortunately that was the beginning of hell that they did in my life. They really did everything not to help me every time I apologized and asked for more documents and every time they asked for other documents they took 3 to 5 business days to answer! And with all that after more than 23 days waiting, they banned my account claiming 9.1 terms and conditions, I've read this article several times and I didn't do anything wrong. I really wanted help from a lawyer in my case because they at Playzilla are acting in bad faith and are not fulfilling their labor obligations.

Tenho todos os email salvos das conversas com o support Playzilla , enviei para você Michal fiz meu pedido de saque desde o dia 6 dezembro , no dia 7 o Playzilla enviou um email me parabenizando pelos meus ganhos , mais infelizmente esse foi o começo do inferno que eles fizeram na minha vida . Eles realmente fizeram de tudo para não me ajudar toda vez dava desculpa e pedia mais documentos e cada vez que eles pedia outros documentos eles demoravam de 3 a 5 dias úteis para resposta ! E com isso tudo depois de mais de 23 dias esperando , eles baniram minha conta alegando termos e condições 9.1 , eu já li várias vezes esse artigo e não fiz nada de errado . Queria muito uma ajuda de um advogado no meu caso pois eles do Playzilla estão agindo de má fé e não estão cumprindo com as suas obrigações trabalhistas.

I'm waiting for an apology from the Playzilla site for all the inconvenience caused to me and to send the amount of my winnings in the amount of 4000BRL, as I am an honest player and did not use third-party money to deposit on the site.

Estou esperando o pedido de desculpa do site Playzilla por todos os transtornos causados à mim e enviar o valor dos meus ganhos no valor de 4000BRL , pois sou um jogador honesto e não usei dinheiro de terceiros para depositar no site .

Dear Andersonbiazin,

I am communicating with the casino, we have to thoroughly review your case. I will let you know if we need any other information or documents from you. For the time being, I ask for your patience.

Dear Team,

Thank you for contacting us.

We would like to inform you that the pending balance has been paid by us.

We apologize for the inconvenience and thank you for your co-operation!

Sincerely,

Playzilla.com

Dear Andersonbiazin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Andersonbiazin,

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this we are, unfortunately, forced to reject this complaint. There is not much that can be done without your cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal