Paston Casino - Hráčův kritizační proces ověření.

This Saturday 04/07/2020, enter my Pastón account, verify my identity to enter (which you verify in seconds in order to enter) and win with money wagered from me, without bonuses or anything, the amount of € 4,400, that's when the problem to withdraw, I made the first attempt to withdraw the same day, they asked me for a bank document proving my ownership, and withdraw! They told me that on a business day, my withdrawal is managed, wait on Monday, nothing, contact me and they told me that it may be due to the demand for work that takes so long, wait on Tuesday, nothing, and on Wednesday I made a report to the department in charge ! Answer after so many days waited, they returned the money to the account and blocked withdrawals! Now they ask me, selfie photos, bank card, phone contract and registration! I sent them! But for this they are not fast! I do not know if the documentation is well sent, I do not know if they are as they want the photos, I am just waiting for an email from them to know when it will be and what they will tell me, also after they returned the money (€ 4,400) I kept betting and luckily I won the amount of (€ 10,000). An amount that I do not plan to lose since it is earned with my money and luck, neither bonuses nor nonsense! please ask for help ! They are not fast!

If you contact me, I will show you what it takes !!!

Este sábado 04/07/2020 entre a mi cuenta de Pastón verifique mi identidad para ingresar ( que para la ingresar te verifican en segundos) y gane con dinero apostado mío, sin bonos ni nada la cantidad de 4,400 € , ahí es cuando vino el problema para retirar , hice el primer intento de retirada el mismo día , me pidieron un documento bancario que acredite mi titularidad, y retire ! Me dijieron que en un día hábil , se gestiona mi retirada , espere el lunes , nada , contacte y me dijieron que puede ser por la demanda de trabajo que tarde tanto , espere el Martes , nada , y el miércoles hice una reportacion al departamento encargado ! Respuesta después de tantos días esperados , me devolvieron el dinero a la cuenta y bloquearon las retiradas ! Ahora me piden , fotos selfie , tarjeta bancaria , contrato de teléfono y empadronamiento! Les envié ! Pero para esto no son nada rápidos ! No se si la documentación está bien mandada , no se si están como ellos quieren las fotos , nada más estoy esperando a un email de su parte que a saber cuando será y que me dirán , además después que me devolvieron el dinero (4,400€) yo seguí apostando y por mi suerte gané la cantidad de (10.000€) . Una cantidad que no pienso perder ya que es ganado con mi dinero y suerte , ni bonos ni boberias ! favor pido ayuda ! No son nada rápidos !

si me contactan , yo les demostraré las cosas que haga falta !!!

Dear Florin,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Hello, thanks for answering me!

this Saturday a week after requesting my withdrawal! And send the documents!

They send me a message like that the registration is expired, and it's true, I didn't realize it but they could tell me the same day I sent the document!

because as I say, now the best morning I get that the selfie is wrong, the card does not look good well etc! And are we going to be like this for months?

What I want is if something is missing tell me as soon as possible and if not, then check it out!

Today I sent the registration again, to see when they respond to me now.

or what will they tell me?

I think that now I have all the documents and I should not fault and verify it!

Could you please help me to speed up the process a little?

Thank you !

Hola , gracias por responderme !

este sábado una semana después de pedir mi retiro! Y mandar los documentos !

me mandan un mensaje como que el empadronamiento está caducado , y es verdad , no me di cuenta pero podrían decírmelo el mismo día que envié el documento !

porque como digo , ahora alomejor mañana me llegan que el selfie está mal hecho , la tarjeta no se ve bien bien etc ! Y vamos a estar así meses ??

lo que quiero es si falta algo dímelo cuanto antes y si no pues que la verifiquen !

hoy mismo envié el empadronamiento otra vez , a ver cuando me responden ahora .

o que me dirán ?

yo creo que ahora si tengo todos los documentos y no debería poner más pegas y verificarla !

por favor me podían ayudar para que se acelere un poquito el proceso ??

gracias !

Thank you very much, Florin, for your quick reply. I fully understand that you're worrying, but please allow me to set the timer for 7 days and give some time to casino to complete the verification. It is nothing unusual if the verification takes a couple of workdays. If there’s no development by then, we will intervene. Thank you very much for your understanding.

Hello good day !

to date I have had no response from Paston,

also they do not work on weekends, that is to say that this Saturday and Sunday I will not have any response from them, they have all my documents, which are very personal, I talk to them and they give me lengths,

I know they don't understand me, but I hope you do.

At the end of next week, I have to leave Spain for work reasons to another country. Where will I be for a while, I would need my money until then, since from another country I cannot manage anything on their page, because they only allow users to enter the page from Spain! Please beg compression, to see if it can be resolved as soon as possible! Because if I don't lose a large amount of money, money that is mine and I need it! Since I have family and children!

I cannot explain this to them, but I know that you will understand that it is taking a long time, please help me to resolve it before I leave. Thank you

Hola Buenos Días !

hasta la fecha no he tenido ninguna respuesta de parte de Paston,

ademas ellos los fines de semana no trabajan , es decir que este sábado y domingo no voy a tener ninguna respuesta por parte de ellos , ellos tienen todos los documentos míos , que son muy personales , hablo con ellos y me dan largas ,

Se que ellos no me entienden , pero espero que ustedes si .

yo a finales de la próxima semana , me tengo que ir de España por cuestiones de trabajo a otro país. Donde estaré un tiempo , yo necesitaría mi dinero hasta entonces , ya que desde otro país yo no puedo gestionar nada en la página de ellos , porque sólo permiten a los usuarios entrar en la página desde España ! Por favor ruego compresión , para haber si se puede resolver cuanto antes ! Porque si no pierdo una cantidad grande de dinero , dinero que es mío y lo necesito ! Ya que tengo familia y hijos !

a ellos no le puedo explicar esto , pero se que ustedes me entenderá que están tardando mucho , por favor ayudarme para que se resuelva Antes de que me valla. Gracias

Thank you very much Florin for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I will try to contact the casino to help you with this case. Please keep us also updated if you are going to hear anything from them.

Perfect, thank you very much

Perfecto , muchísimas gracias

Hello good Morning !

Do you know anything about Paston?

I have not been contacted yet!

And remember that next week I am going away from the country for a while and I need the money.

I need help, thanks

Hola muy buenas !

saben algo de Paston?

todavía no me han contactado !

y recuerden que la próxima semana me voy por un tiempo del país y necesito el dinero.

necesito ayuda , gracias

We still haven't received any answer from the casino either.

Approved documentation and money in account, thank you very much!

You are cracks

Documentación aprobada y dinero en cuenta , muchísimas gracias !

Sois unos cracks

Dear Florin1998 ,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Nick

Casino.Guru