Parimatch Casino IN - Vklad hráče byl zpožděn.

Dear mohdyawar1212, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I contacted my payment provider my inr 3500 payment successful deducted from my account I have my bank statement and payment slip where you can see my payment successfully deducted and not refunded yet

I talked parimatch casino support team they asked same things again and again but not solve my problem they are wasting time I have 50 mailed to parimatch support and sent bank statement 4 time but still they asking me same things

Before we proceed with the investigation, please forward me the following:

• deposit payslip showing the unsuccessful deposit
• your bank statements from 30 July onwards until today
• screenshot of your transaction history in your casino profile showing your deposits

Please forward me the requested files to veronika.l@casino.guru. Thank you for your cooperation.

I sent all required files to mentioned email

Thank you very much, Mohdyawar123, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Plz help me one month over but my inr 3500 still not refunded or not credited my last hope is you and your staff plz help me soon

Dear Mohdyawar123,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Parimatch Casino IN representative to join this conversation.

Dear Parimatch Casino IN,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear parimatch casino it's a frauding with us I deposited 3500 inr on 30/07/2034 more than one month my money is not credited to parimatch account or not refunded in my bank account . But I can't wait more for my inr 3500 plz I request to you plz refund my money .

You should force parimatch casino in to solve this case and join this conversation

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Casino guru you are fake because my complaint is still unresolved and parimatch didn't reply on my complaint you have no any power to contact parimatch if you have then force them to reply on my complaint

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mohdyawar123,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact Curaçao Interactive Licensing (helpdesk@curacaolicensing.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (miroslava.d@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Mirka

We’ve reopened this complaint at the request of Parimatch Casino IN. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Mohdyawar123,

I've received information from the casino, that your transaction should have been credited back to your account after the transaction has failed.

Would you be able to confirm you have received the money?

Thank you.