Parimatch Casino IN - Hráč se snaží dokončit ověření účtu.

Dear sir My name is Amrita K***

My user ID 9***

Our money withdrawal has been stopped and documents are being asked from us. I have already mailed all the documents.

It's almost 5 days now but I am not getting any reply. He has told me that we have sent the document to our special team.

sir please help me

Dear Amritakumari111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you wait for at least one more week. If there is no development by the end of this time frame, we will intervene.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

Sir its already 7 days. I have sent the document. I am not getting any reply yet.

But you have told us that if we wait for a few more days, then I will wait for another three-four days. You are requested to send further regarding this.

Dear Amritakumari111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.