Parimatch Casino BR - Hráč se snaží stáhnout svůj zůstatek.

I deposited 500cad and i won 4621cad now and i cannot withdraw it they keep asking me for documentation even i already sent all they need they always say needs more time to process, i just want to refund the amount i deposited

Hello eruelcunanandayato,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Its been 2 days now, i sent my passport and bank statement and they are requesting the same documents, i read a lot of complaint against them that they are scammers i just want to refund the amount i deposited 500 cad in total, their link is ca.parimatch.com

Hello eruelcunanandayato,

As mentioned above, it might take up to 14 days so I would definitely recommend you to wait only and let us know if there's any update within the next week.

Hello everyone!

We inform you that the player has successfully passed verification. He was also informed about this by e-mail on 29.11.

Dear eruelcunanandayato,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed based on the above mentioned reason.