NovaJackpot Casino - Výběr hráče byl zpožděn.

It's already been nearly 5 working days of "processing time" instead of the 3 outlined in the terms and conditions... I'm not holding out much hope considering all the similar complaints here. They basically just string you along and keep repeating the same phrases. Apparently, they don't even require you to verify anything initially (which speaks volumes). €1300 down the drain, and it doesn't even seem like the small consolation of a €500 withdrawal is going through. This is fraud! It should simply be prohibited!

Bereits fast 5 Werktage " Bearbeitungszeit " Anstatt 3 wie in den AGBs.. Hoffnung mach ich mir nicht bei den vielen beschwerden hier, die ähnlich sind wie meine. Man wird einfach nur hingehalten und bekommt immer die gleichen Phrasen zu hören. Verifizieren muss man sich angeblich-vorerst auch nicht ( das sagt schon viel aus ). 1300€ weg, und nicht einmal das kleine Trostpflaster von einer 500€ Auszahlung scheint durch zu gehen. Betrug ! Sowas gehört einfach verboten !

Dear KanoMK,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

So... After a week and "6 working days processing time", and several follow-ups, I was informed that the payout was canceled due to a so-called "provider error"! Simply ridiculous, I wasn't expecting a payout anyway, but all this back and forth with empty promises was proof enough that you should rather rely on German, really licensed casinos! I have now had myself blocked and can only recommend that other players avoid this site, just a stupid rip-off!!

So... Nach einer Woche und " 6 Werktagen Bearbeitungszeit ", und mehreren nachfagens, wurde mir mitgeteilt, das die Auszahlung storniert wurde wegen eines sogenannten " Anbieterfehlers" ! Einfach lächerlich, ich habe eh nicht mit einer Auszahlung gerechnet, aber dieses ganze hin-und-her halten mit leeren Versprechen, war wieder Beweis genug, das man lieber auf Deutsche, wirklich lizenzierte Casino's setzen sollte ! Ich habe mich mittlerweile sperren lassen und kann nur den anderen Spielern empfehlen, diese Seite zu meiden, einfach nur dämliche Abzocke !!

Thank you for your reply, KanoMK. Do I understand correctly that you are no longer interested in pursuing this complaint since you canceled your account?

No, this complaint should be published to warn others and protect them from fraud.

Nein, diese beschwerte soll veröffentlicht werden um andere zu warnen, und sie vor Betrug zu beschützen.

This complaint is and will be published. I am asking you if you wish to close it.

Dear KanoMK,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.