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Hi,

I have requested many times for my account closure but is still active.

They dont answer to my emails and in live chat tell me to leave message.

Please help me and contact with it to close my account as rules of resposible gaming.

Thank you

Dear Marianthi,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"Self-exclusion:

For a few customers gambling might become a serious problem. We offer a self-exclusion option that can be easily implemented by a customer’s request. If you would like to self-exclude yourself from accessing our products, please either contact Customer Services or choose to self-exclude here. You will need to specify the period of time you wish to be self-excluded for, ranging from six months to a permanent exclusion. The process and implications of self exclusion are listed below:

If you request this via Customer Services, an agent will reply and ask you to confirm your request. This is done to ensure that the request was not submitted through someone who gained unauthorised access to your account.

Once the self-exclude period begins you will not be able to access your account. Any funds in your account will be withdrawn and returned to you in accordance with our terms and conditions.

During the self-exclusion period we will make all reasonable efforts to ensure that you are removed from our marketing materials. This does not mean that we are able to ensure that you will not be exposed to untargeted and general advertising campaigns.

At the end of the self-exclusion period you may contact us and request that you are granted access to our gaming products. You must request this change in person (in person, telephone, skype, IM are acceptable), email contact is not acceptable.

Kindly note, that only upon clear ‘self-exclusion’ request will your account be suspended as per the agreed time. Otherwise all accounts are in status ‘closed’ and can be reopened any time upon customer’s request."

I would recommend sending an email including all the relevant information to support@nordiscasino.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Good evening and thank you very much

I have indeed read this but there is no such possibility in the account.

I have sent 2 emails and no one responds.

Also in the live chat they automatically answered to leave a message.

Thanks

Καλησπερα και ευχαριστω πολυ

Πραγματι το διαβασα αυτο αλλα δεν υπαρχει στο λογ/σμο αυτή η δυνατοτητα.

Εχω στειλει 2 εμαιλ και δεν απαντα κανεις.

Επισης στη ζωντανη συνομιλια απαντανε αυτοματα να αφησω μηνυμα.

Ευχαριστω

Thank you, Marianthi, for the update. Could you please forward those two emails to petronela.k@casino.guru?

Thank you very much, Marianthi, for the forwarded emails. Do I understand correctly that since the 7th of March you were trying to close your account permanently? Have you ever stated any reason for your decision, please?

Dear Marianthi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Good Evening

As I mentioned before in the online chat they permanently had automated answers.

I did not receive any response or information to the emails I forwarded to you if they need anything else to close the account.

Did you manage to get in touch with them?

Thanks

Καλησπερα

Οπως σας ειχα προαναφερει στο ονλινε chat μονιμα ειχανε αυτοματοποιημενες απαντησεις.

Στα εμαιλ που σας προωθησα δεν πηρα καμμια απαντηση ουτε ενημερωση αν χρειαζονται κατι άλλο για να κλεισει ο λογ/σμος.

Εσεις καταφερατε να ερθετε σε επικοινωνιά μαζί τους?

Ευχαριστώ

Dear Marianthi,

As I mentioned earlier, from the forwarded email it is understandable that you haven't mentioned any reason why you wish your account to be closed.

I would recommend sending an email including all the relevant information to support@nordiscasino.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. You can CC me (petronela.k@casino.guru) in that email.

Dear Marianthi,

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.