Nordis Casino - Hráč má problémy s výběrem a ověřením účtu.

I deposited 20€ to NordisCasino. Then i played for a while and won 5€, so i wanted to withdraw 25€. But when i go to the withdrawals section, there is no option how to withdraw it says "pchysical" in red and bank transfer in gray. Also at the bottom there is a box which says "kyc needed press here" when i press, it leads me to my personal details and it says there in red box " cannot edit personal data"

There is no agents in livechat and when i try to email the casino, no answer.

Dear matiasjr688,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified?

• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

My account is fully verified, I haven't been told why I can't withdraw my winnings because the casino support doesn't respond. I don't know if the error is caused by the casino or my account.

Tilini on täysin vahvistettu, minulle ei ole kerottu miksi en voi nostaa voittojani koska kasino-tuki ei vastaa. En tiedä johtuuko virhe kasinosta vai tilistäni.

I apologize for the delayed response. Could you please advise if you accumulated your winnings with or without an active bonus? Thank you.

Dear matiasjr688,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.