NineCasino - Hráčův vklad nebyl připsán na účet.

Good day.

I have deposited at nineCasino several times using my cell phone bill.

The problem is that once the deposit was recorded, the next time it wasn't.

In total there are now 250 euros missing.

After a lengthy discussion with the site's forum, there was no solution despite confirmation from my provider. I hope I might be able to get my money through you.

According to my cell phone provider, with whom I have of course already spoken, the problem lies with ninecasino.

Thank you very much for the help.

Kind regards, Jennifer S***

Guten Tag.

Ich habe mehrmals bei nineCasino über meine Handyrechnung eingezahlt.

Das Problem ist einmal wurde die Einzahlung verbucht, beim nächsten Mal wieder nicht.

Insgesamt sind es nun 250 Euro, die fehlen.

Nach einer längeren Diskussion mit dem Forum der Seite ergibt sich keine Lösung trotz der Bestätigung meines Anbieters. Ich hoffe über Sie vielleicht zu meinem Geld zu kommen.

Lt meinem Handyanbieter, mit dem ich natürlich auch schon Rücksprache gehalten habe, liegt das Problem bei ninecasino.

Ich danke Ihnen vielmals für die Hilfe.

Liebe Grüße Jennifer S***

Dear steinerjennifer1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Do I understand correctly that you have made successful deposits via this payment method before?
• Could you please forward me any communication between you and the payment provider? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Dear steinerjennifer1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear steinerjennifer1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good day.

Yes, I have successfully deposited several times.

Unfortunately I didn't save the chat history.

Kind regards, Jennifer S***

Guten Tag.

Ja ich habe schon mehrmals erfolgreich eingezahlt.

Leider habe ich die chat Verläufe nicht gespeichert .

Liebe Grüße Jennifer S***

Do I understand correctly that you did not save communication between you and the payment provider? I am afraid that this piece of evidence is crucial for us to proceed with a complaint like this. Could you please contact the payment provider again and forward me the conversation?

Dear steinerjennifer1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.