NineCasino - Hráč zpochybňuje zvýšené transakční poplatky.

Hello, I would like to know why we are being charged €7.50 for instant transfers when we have never paid before. Kind regards, Taranto

Hallo ich möchte gerne wissen warum zahlen wir für sofort Überweisung 7,50€ Gebühren sonst haben wir nie bezahlt. Mit freundlichen Grüßen Taranto

Dear tarantomarzena,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if it was during the deposit or withdrawal process when you were charged the abovementioned fee? Please understand that fees are usually handled by banks and not deducted by the casino directly.

I have checked the general terms and conditions and this is what I found (here):

7.6. To make a withdrawal, a player must play through active deposited amounts at least once before the withdrawal. This procedure is in line with anti-money laundering practices. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the player’s residence.

Could you please advise if you have tried communicating this issue with the casino already?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Okay, I haven't had anything like that before so I'm really disappointed 😞 but of course they can't do that. Thank you very much

Okay, ich habe so was noch nicht gehabt deswegen bin richtig enttäuscht 😞 aber natürlich sie können nicht da für. Dankeschön

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.