NineCasino - Hráč se snaží projít KYC.

hello, have been uploading my pictures for verification for more than a week.

Have checked all the requirements and, for example. Letters that are not older than 90 days are sent where my address is stated.

Unfortunately nothing happens, on request with the live chat it says: it is in process.

After that, all documents were immediately marked in red and unusable.

Thanks very much

Tarantomarzena

hallo, habe seit mehr als eine Woche meine Bilder hochgeladen für die Verifizierung.

Habe alle Voraussetzungen geprüft und zb. Briefe die nicht älter sind als 90 Tage sind wo meine Adresse steht gesendet.

Leider tut sich nichts, auf Anfrage mit dem Livechat heißt es : es ist in Bearbeitung.

Danach wares sofort alle Dokumente sofort Rot gekennzeichnet und unbrauchbar.

Vielen Dank

Tarantomarzena

Dear tarantomarzena,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents you have provided? Do I understand correctly that all of your documents have been rejected?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear tarantomarzena,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.