NineCasino - Hráč má potíže s dokončením ověření účtu.

They keep asking for documents to confirm identity, they refuse the same despite the requested format

They make absurd demands

They don't want to pay but Postepay Evolution is accepted to play.

They are scammers, I would like to collect my money and abandon this crap

Continuano a chiedere documenti per confermare l'identità, rifiutano gli stessi nonostante del formato richiesto

Fanno richieste assurde

Non vogliono pagare ma per giocare la Postepay Evolution è accettata.

Sono dei truffatori, vorrei riscuotere i miei soldi e abbandonare questo schifo

Dear molinpaolo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Could you please specify which documents seem to be causing issues and what are the specific demands of the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Bank statement, sent in PDF format, among other things in my opinion they shouldn't care about my business.

Copy of the bill in my name, always sent in PDF

Postepay card photograph

Photography payment made to play.

All sent even if I don't find it normal, I'm registered on 6 other sites, no problem, payment and withdrawal with Postepay or PayPal all in a few hours, sometimes a few minutes

Estratto conto della banca, inviato in formato PDF, tra le altre cose secondo me a loro dei fatti miei non dovrebbe interessare.

Copia bolletta a me intestata, sempre inviato in PDF

Fotografia carta Postepay

Fotografia versamento fatto per giocare.

Tutto inviato anche se non lo trovo normale,sono iscritto su altri 6 siti, nessuno problema, versamento e prelievo con Postepay o con PayPal tutto in poche ore,a volte pochi minuti

Dear molinpaolo,

Could you please advise if the verification process is still ongoing? If it's still ongoing, could you please forward the most recent communication between you and the casino to my email at tomas@casino.guru?

I'll await your reply.

Hi, I have verified that they do this with everyone, they are scammers they should be asked at least in Italy. I played everything (I had advanced more than €3000) I closed the account and uninstalled the application. Thank you

Ciao,ho verificato che fanno così con tutti,sono truffatori andrebbero fatti chiedere per lo meno in Italia. Ho giocato tutto ( ero arrivato ad avanzare più di €3000) ho chiuso il conto e disinstallato l'applicazione. Grazie

Do I understand correctly you played down your winnings?

Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close your complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear molinpaolo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I closed the account

Goodbye SCAMMERS

Ho chiuso il conto

Addio TRUFFATORI

Thanks for your reply.

I am sorry we weren't able to help. The complaint will be closed for the abovementioned reasons.

Please do not hesitate to contact us if you run into issues with any online casino in the future.