Neospin Casino - Výběr hráče je opožděný.

I signed up at Neospin and after losing €550 I received a 20% €50 cashback. Now I have 700 euros and would like to pay out this amount. Support provided me with a Vip Manager to help me complete my verification. Unfortunately, almost all documents are rejected. I am currently sending new selfies with different sheet formats to my vip manager every day, but either the sheet is not the right one, the writing or not all my body parts are visible. I feel a little betrayed. Never experienced such a completely exaggerated verification.

Ich habe mich bei Neospin angemeldet und nach einem Verlust von 550 Euro ein Cashback von 20 % 50 Euro erhalten. Nun habe ich 700 Euro und möchte diesen Betrag auszahlen. Der Support stellte mir eine Vip Mangager zur Verfügung der mir helfen sollte meine Verifizierung durchzuführen. Leider werden fast alle Dokumente abgewiesen. Ich schicke zur Zeit jeden Tag aufs neue Selfies mit verschiedene Blattformaten zu meinem Vipmanager aber entweder ist das Blatt nicht das richtige, die Schrift oder nicht alle meine Körperteile sind nicht zu sehen. Fühl mich ein wenig verarscht. Noch nie eine so völlig überzogene Verifizierung erlebt.

Dear trbleb1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear trbleb1,

Have you received your withdrawal from the casino yet?

Dear trbleb1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.