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I deposited €20 via Paysafe and it was never credited. Now they tell me that I will get an email and nothing happens.

Ich habe 20€ per Paysafe eingezahlt und es wurde nie gutgeschrieben. Jetzt verweisen sie mich darauf das ich per Mail Bescheid bekomme und es passiert nichts.

Dear hansen260678,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I had contacted Paysafecard and they referred me to the casino as the amount was properly booked by Paysafe but never credited by the casino.

Ich hatte Paysafecard kontaktiert und die verweisen mich auf das Casino, denn der Betrag wurde ordnungsgemäß von Paysafe verbucht, aber nie vom Casino gutgeschrieben.

I have made so many deposits and also through Paysafe which has always worked except for this one time but not this time and they are playing dumb as there is no email from them.

Ich habe so viele Einzahlungen getätigt und auch über Paysafe, was bis auf diese eine Mal immer geklappt hatte, aber diesmal nicht und sie stellen sich dumm, denn es kommt keine eMail von denen.

Has now been credited, has done with it.

Wurde jetzt gutgeschrieben, hat sich damit erledigt.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, hansen260678, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru