Need For Spin Casino - Hráčův účet byl uzavřen.

My husband closed his account and I opened one. After making a deposit, my account was closed and they claimed it was a duplicate. You just kept the money you paid in.

Mein Mann hatte sein Konto geschlossen und ich habe eins eröffnet. Man hat mir nach einer Einzahlung dann mein Konto geschlossen und behauptet es wäre ein Duplikat. Das eingezahlten Geld hat man einfach behalten.

Hello Hansen26061978,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Need for Spin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how much did you deposit into the casino with your account and how much your husband? Did any of you used any kind of bonus there? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Hansen26061978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.