N1 Casino - Hráčův účet byl uzavřen.

I deposited €2750. They only returned the deposits I made after a lot of trouble. I won 9360€, that is 7800 net after they removed the tax, I made a withdrawal and the casino closed my account. The official excuse for betting was that I once had an account that had a lifetime ban on it. While in the fine print in the betting terms and conditions it is forbidden to have 2 active accounts. I only had one active account and fully identified. I have already filed a complaint with the EEEP and I have also contacted a lawyer. Do not play at n1 casino. It is a fraud and they confiscated my profits and did not return the tax they withheld to the government. Real scam. The only honest provider is pamestoixima.gr. I have won an amount of 25 thousand euros and in two days they deposited it in my bank account. I repeat, do not play at N1 Casino, they are scammers.

Κατέθεσα 2750 €.Μου επέστρεψαν πίσω μόνο τις καταθέσεις π έκανα μετά από μεγάλο κόπο. Κέρδισα 9360€ δηλαδή 7800 καθαρά αφού αφαίρεσαν τον φόρο έκανα ανάληψη κ το καζίνο μου έκλεισε τον λογαριασμό. Η επίσημη δικαιολογία της στοίχηματικης ήταν ότι είχα κάποτε παλιά έναν λογαριασμό ο οποίος ήταν σε αυτό αποκλεισμό εφορου ζωής. Ενώ στα ψιλά γράμματα στους όρους και προϋποθέσεις της στοίχηματικης απαγορεύεται να έχεις 2 ενεργούς λογαριασμούς. Εγώ είχα μόνο έναν ενεργό λογαριασμο κ πλήρως ταυτοποιημενο Έγινε από μέρους μου ήδη καταγγελία στην ΕΕΕΠ π και απευθύνθηκα και σε δικηγόρο. Μην παίζεται στο n1 casino. Είναι απάτη και κατεσχεσαν τα κέρδη μου και δεν αποδοσαν κ τον φόρο π παρακρατησαν στο δημόσιο. Πραγματική απάτη. Ο μοναδικός τίμιος παροχος είναι το pamestoixima.gr. Έχω κερδίσει ποσό 25 χιλιάδες ευρώ και σε δύο ημέρες μου τα κατέθεσαν στον τραπεζικό μου λογαριασμό. Επαναλαμβάνω μην παίζεται στο Ν1 Casino είναι απατεώνες.

Hello chapnorris3,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they provide any proof of account multiplicity?

Looking forward to your answer.

Regards,

Nick

Hello my account has been active and fully authenticated for the past 7 months. The casino did not provide me with information about the second account which was already deactivated and closed in this state of blocking for the last 12 months. The policy of the casino is not to have 2 active accounts at the same time. I only had one active account. I expect an answer and from the EEEP after Easter. I have taken legal action and already a court order will be sent to the N1casino company anyway, I would just like to report the problem with the casino on your site, in my opinion it is the most reliable site there is

Γειά σας ο λογαριασμός μου ήταν ενεργός και πλήρης ταυτοποιημενος τους τελευταίους 7 μήνες. Το casino δεν μου απέδωσε στοιχεία για τον δεύτερο λογαριασμό ο οποίος ήταν ήδη απενεργοποιημενος και κλειστός σε κατάσταση αυτό αποκλεισμού τους τελευταίους 12 μήνες.Η πολιτική τ καζίνο είναι να μην έχεις ταυτόχρονα 2 ενεργούς λογαριασμούς. Εγώ είχα μόνο ένας λογαριασμό ενεργό. Αναμένω απάντηση και απτην ΕΕΕΠ μετά το Πάσχα. Έχω κινηθεί και νομικά ήδη θα σταλθεί εξώδικο στην εταιρεία N1casino ούτως ή άλλως απλά θα ήθελα να αναφέρω το πρόβλημα με το καζίνο στο site σας π κατά την γνώμη μου είναι το πιο αξιόπιστο site π υπάρχει

Hello chapnorris3,

Is it possible to forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?

Yes of course. Thank you very much

Ναι φυσικά. Ευχαριστώ πολύ

Hello chapnorris3,

I still did not receive the communication between you and the casino. Can you please forward it to nikolas.b@casino.guru?

Of course I promote it immediately.

Φυσικά την προωθώ άμεσα.

I have already forwarded to you my communication between me and N1 casino at nikolas email. b@casino.guru

Σας έχω προωθήσει ήδη την επικοινωνία μου μεταξύ εμου και του Ν1 casino στο email nikolas.b@casino.guru

Hello chapnorris3,

Is it true that you have 2 accounts in the casino (no matter if closed or not)? If yes, why was your first account banned?

The first account was permanently blocked at my request.

Ο πρώτος λογαριασμός ήταν σε κατάσταση μόνιμου αυτό αποκλεισμού μετά από δικο μου αίτημα.

Hello!

We would like to clarify and convey our point of view.

On his first account, the player set an SE limit, which restricts his gaming activity. As a result, the second account created was closed and the deposit amount was refunded.

My second account was created several months ago. I had deposited money in the past but as long as I never won any money N1 Casino had no problem. But when I won a respectable amount of money then they closed my account. The deposits of €2750 were returned.

Ο δεύτερος λογαριασμός μου δημιουργήθηκε αρκετούς μήνες. Είχα καταθέσει και στο παρελθόν χρηματικά ποσα αλλά όσο δεν κέρδιζα ποτέ κάποιο χρηματικό ποσό το N1 Casino δεν είχε πρόβλημα. Όταν όμως κέρδισα ένα σεβαστό χρηματικό ποσό τότε μου έκλεισαν τον λογαριασμό. Οι καταθέσεις 2750€ επιστραφηκαν.

I also want to clarify that my first account was permanently blocked. My second account was identified for several months in which I had played some money. But I hadn't won any amount so I could withdraw. So N1 Casino while I was losing money had no problem until I won once and they decided to close my account. I have also emailed you the decision of the EEEP and I will move extrajudicially towards N1 casino. It is a legal issue.

Επίσης θέλω να σας διευκρινησω ότι τον πρώτο λογαριασμό μου τον ειχα θέση σε κατάσταση μόνιμου αυτό αποκλεισμού. Ο δεύτερος λογαριασμός μου ήταν ταυτοποιημενος για αρκετούς μήνες στον οποίο είχα παίξει κάποια χρηματικά ποσα. Αλλά δεν είχα κερδίσει κάποιο ποσό έτσι ώστε να κάνω ανάληψη. Οπότε το N1 Casino όσο έχανα λεφτά δεν είχε κανένα πρόβλημα μέχρι που κέρδισα μια φορά και αποφάσισαν να μ κλείσουν τον λογαριασμό. Επίσης σας έχω στείλει στο email την απόφαση της ΕΕΕΠ και θα κινηθώ εξωδικαστικα προς την Ν1 casino. Είναι νομικό το θέμα.

Hello chapnorris3,

Is it possible to tell the exact date of the registration and the verification of your second account? If yes, please send a proof to nikolas.b@casino.guru.

Sorry, but I don't have any information. Because I created my second account 7 months ago. You can request information that N1 Casino has. Also from what I see N1 Casino has not responded with data. Neither at EEEP nor at guru Casino.

Συγνώμη αλλά δεν έχω κάποια στοιχεία. Γιατί τον δεύτερο λογαριασμό μου τον δημιούργησα πριν 7 μήνες. Μπορείτε να ζητησεται στοιχεία τα οποία τα έχει το N1 Casino. Επίσης απότι βλέπω το N1 Casino δεν έχει απαντήσει με στοιχεία. Ούτε στην ΕΕΕΠ ούτε στο guru Casino.

Thank you chapnorris3 for all the information so far. As the casino claims that the deposit was refunded but you claim the opposite, your complaint will be now forwarded to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Good evening, my deposit of €2750 has been returned but the amount I won has been confiscated. They closed my account

Καλησπέρα η κατάθεση μου 2750€ έχει επιστραφεί αλλα μου έχει κατασχεθει το ποσό π κέρδισα. Κ μ έκλεισαν τον λογαριασμό

Hi chapnorris3,

I'm glad to hear that you got your deposits back. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with any other casino in the future.

Best regards,

Peter

We’ve reopened this complaint at the request of chapnorris3. We received the following message from the player:

"The casino took my profits of 9,360 euros and closed my account. But after a period of 1.5 months passed and the matter was forgotten. The casino decided to reopen my account and offer me a 250 euro bonus to play again. By what logic was this done? I am waiting for an official answer from n1 casino please. When the 9360 euros is deposited to me then I would be very happy to play at your casino again. Crooks."

Dear chapnorris3,

I'd like to remind you that you will not get back your full winnings, you were only eligible for the deposits you made after the self-exclusion was activated. I will contact the casino and try to find out why your account was reopened.

Dear N1 casino team,

Could you please explain why the player's account was reopened despite the fact that they were self-excluded and even offered a bonus?

Hello,

The player has two accounts: one was opened on May 23, 2022, at 20:58 (SE limit was set on May 25, 2022, at 03:46:33, for one year), and the duplicate account was created on August 26, 2022, at 22:18 (where the deposits were refunded due to the player already having an account, which also had SE limit).

The limit was lifted on the original account (the old one) because its expiration date had passed.

Good evening, I had blocked my account for a while. And you after one year activated the account yourself. Something that is prohibited by the EEEP. In order to activate a self-excluded account the player must make a special request to consider the claim that he does not suffer from gaming and gambling addiction. And if the application is approved by the online casino then you activate the account. I never requested to activate my account. While you activated it against my will and gave me a 250eurw bonus so that I could play again at your casino and lose another 550euros.

Καλησπέρα είχα κάνει αποκλεισμό λογαριασμού επαοριστον. Και εσείς μετά από ένα έτος ενεργοποίησατε τον λογαριασμό από μόνοι σας. Κάτι το οποίο απαγορεύεται από την ΕΕΕΠ. Για να ενεργοποιηθεί ένας αυτοαποκλεισμενος λογαριασμός πρέπει ο παίκτης να κάνει ειδική αίτηση να εξεταστεί το αίτημα ότι δεν πάσχει από εθισμό στα παίγνια και στον τζόγο. Και αν εγγριθει η αίτηση από το online casino τότε ενεργοποιειτε ο λογαριασμός. Εγώ δεν αιτηθηκα ποτέ να ενεργοποιηθεί ο λογαριασμός μου. Ενώ εσείς τον ενεργοποίησατε χωρίς την θέληση μου και μου δώσατε και bonus 250eurw έτσι ώστε να παίξω ξανά στο καζίνο σας και να χάσω αλλα 550 ευρώ.

Hi all,

Thank you for your replies.

Dear N1 casino team,

When the player self-excluded himself in May 2022, did he state the reason for self-exclusion (gambling addiction)?

Hello,

No, the player didn't specify any reason at all.

From the moment I did this I got banned because you re-opened my account. The wish was to close my account forever and the casino after a year opened the account.

Από την στιγμή που έκανα αυτό αποκλεισμό επαοριστον γιατί μου ανοίξατε εκ νέου τον λογαριασμό. Η επιθυμία ήταν να κλείσει ο λογαριασμός μου για πάντα και το καζίνο μετά από ένα έτος άνοιξε τον λογαριασμό.

I found the relevant email where it is definitively banned for one year as n1 casino says. Also, the account after one year will not be automatically activated, writes the email. But N1 casino decided by itself to activate my account.

Βρήκα το σχετικό email όπου οριστικε αυτό αποκλεισμός για ένα έτος όπως λέει και η n1 casino. Επίσης ο λογαριασμός μετά το πέρας του ενός έτος δεν θα ενεργοποιηθεί αυτόματα γράφει το email. Αλλά η Ν1 casino αποφάσισε από μόνη της να μου ενεργοποιήσει τον λογαριασμό.

Let's clarify the situation:

On May 23, 2022, at 20:58, you created an initial account using the email cha******@gmail.com, where you set the SE limit without any request to us.

Using the email thanos******@hotmail.com, you created another account several months later, where you requested an indefinite suspension. On this account, your deposits were refunded.

Hello,

The player was contacted via email to discuss the details of a refund.

Hi all,

Thank you for your replies.

Dear chapnorris3,

Please keep me updated.

The amount of €550 was returned to my account today. Regarding my confiscated profits of 9360 euros, I consider the casino's behavior towards me unfair. Thanks.

Το ποσό των 550€ επιστραφηκαν στον λογαριασμό μου σήμερα. Όσον αφορά τα κατασχεμενα κέρδη μου 9360ευρω θεωρώ άδικη την συμπεριφορά του καζίνο προς εμένα. Ευχαριστώ.

Hi chapnorris3,

I'm glad to hear that you got your deposits back. As stated above, you were only eligible for the deposits you made after the self-exclusion was activated. I strongly suggest visiting a website like e.g. https://www.begambleaware.org/ where they could help you with your gambling problem. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center.

Best regards,

Peter