MyStake Casino - Problém s vkladem hráče do kasina.

I transferred money from an account that wasn't in my name, how can I retrieve the money?

Transferi dinero desde una cuenta que no estaba a mi nombre como recupero el dinero?

Hello walteralegre960,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do I understand it correctly that you have deposited by a 3rd party account? If yes, how did this happen? Did you already play with that balance or it is on the casino account?

Looking forward to your answer.

Regards,

Nick

Hello, my account has already been verified. I don't remember how long it's been, but I think it's been more than a year. I sent the money from someone else's account because I thought it was possible. The balance never arrived.

Hola mi cuenta ya fue verificada no me acuerdo hace cuento pero creo mas de un año,envie el dinero desde la cuenta de otra persona porque pense que se podia,el saldo nunca llego

Hello walteralegre960,

As it is strictly against any casino terms to deposit with a 3rd party method, your account will be most likely blocked by them. The real owner of the method may try to request a refund from the casino but unfortunately, you or we can do nothing in this case.

Is there anything else we could assist you with?

Dear walteralegre960,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.