MyStake Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

Hello good, I come because I just deposited €10 in the mystake account and they have never reached the deposit but if they have taken my money from my bank account, the truth is that I am not very happy, so please, if someone knows how to solve it, please speak up with me

Hola buenas, vengo porque acabo de depositar 10€ en la cuenta de mystake y nunca han llegado al deposito pero si se han llevado mi dinero de mi cuenta bancaria no me hace mucha gracia la verdad así que por favor si alguien sabe como solucionarlo que hable conmigo

Dear jesulip,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

However, before you do that I would recommend that you wait at least 1 day, there may be some delay from the payment provider's side, or your funds could automatically return back to your bank account if they do not reach the casino.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Thank you very much for everything, do not worry, they have already arrived

Muchas gracias por todo no os preocupeis ya me han llegado

Awesome news, jesulip. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.