MyStake Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

I have made a deposit of €20 and they have taken it from my bank account, but it does not appear in the casino balance. The 3 hours that they say it usually takes to appear have already passed, and they haven't told me how long it can take. I hope it gets resolved.

He hecho un deposito de 20€ y me los han quitado de la cuenta bancaria, pero no aparecen en el saldo del casino. Ya han pasado las 3 horas que dicen que suele tardar en aparecer, y no me han dicho cuanto puede tardar. Espero que se solucione.

Dear ikerls,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear ikerls,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.