MyStake Casino - Hráč žádá o zrušení svého bonusu.

Hello, good evening, I accidentally activated a mystake welcome bonus of 24.74 usd, which I do not want since I am not going to do what is asked to bet 30 times this amount, I simply want to cancel the bonus and restore my deposit of 14.55 usd.

Hola buenas noches active por error un bonus de bienvenida de mystake de 24.74 usd los cuales no quiero ya que no voy a hacer lo que se pide de apostar 30 veces está cantidad, simplemente quiero anular el bonus y que se restablezca mi depósito de 14.55 usd

Hello dilantique10,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first ever deposit into the casino? Did you already play with your balance? Can't you manually cancel the bonus within your casino account? What did the casino respond when you asked them to cancel the bonus?

Looking forward to your answer.

Regards,

Nick

Hello good day, yes it was indeed my first deposit, I only played the chicken game a few times and nothing else did not make much profit or lose anything, I try to find how to eliminate the bonus but no option appears, when I want to send mail to the casino it tells me that email does not exist

Hola buen día, si efectivamente fue mi primer depósito, solo jugué unas veces el juego del pollo y nada más no hice mucha ganancia ni perdí nada, intento buscar como eliminar el bono pero no sale ninguna opción, al momento de querer enviar correo al casino me dice que ese correo no existe

Did you try to contact them through e-mail or live chat as well?

Also is there any update regarding your issue since? If not, we will definitely try to intervene.

Dear dilantique10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed as the player stopped responding.