MyStake Casino - Hráč se snaží ověřit svůj účet.

Hello, good morning, my problem is the following, I registered at the casino, I played, I withdraw 50 dollars without a problem, I verify my account and now I want to withdraw 100 dollars and it returns them to me and tells me that I have to verify my credit cards when I never use credit cards to load the balance or I did with my binance account.

Here I leave the notification that the casino throws at me.

Hello dear user.

We are contacting you to inform you that the requested transaction was not successful. In order to withdraw funds, please verify all used credit cards! For that kindly provide us with pictures of all used credit cards front and back side, your name and credit card expiration date shall be seen on photo. You can hide other numbers.

Kind regards,

I do not understand what they mean or how I can solve the problem so that I can continue to believe in the platform and continue betting , thank you very much in advance .

Thomas

Hola buenos días mi problema es el siguiente , me registre en el casino , jugué , retire 50 dólares sin problema , verifique mi cuenta y ahora quiero retirar 100 dólares y me los devuelve y me dice que tengo que verificar mis tarjetas de crédito cuando nunca use tarjetas de crédito para cargar el saldo o hice con mi cuenta de binance.

Aquí les dejo la notificación que me tira el casino .

Hello dear user.

We are contacting you to inform you that the requested transaction was not successful. In order to withdraw funds, please verify all used credit cards! For that kindly provide us with pictures of all used credit cards front and back side, your name and credit card expiry date shall be seen on photo. You can hide other numbers.

Kind regards,

No entiendo a qué se refieren o cómo puedo solucionar el problema para así poder seguir creyendo en la plataforma y seguir apostando , desde ya muchas gracias .

Tomas

Hello ttomifernandez,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Did you ever use any card in this casino to deposit? How did the casino even get any information about your card?

Are all of your other documents already verified?

It seems a little unreasonable to ask for a card which you never used but on the other side if there is everything correct with it, it should be problem to verify it as well.

Looking forward to your answer.

Regards,

Nick

It is that he does not ask me about any specific card and no, I never use a credit card, I met him a few days ago and the only method I use to load balance is my binance account which is verified with respect to the verification of my mystake account if the email and my identity document are verified. That's why I don't understand what card they're talking about. Thank you !

Es que no me pide sobre ninguna tarjeta específica y no , nunca use una tarjeta de crédito , lo conocí hace unos días y el único método que utilice para cargar saldo es mi cuenta de binance la cuál se encuentra verificada con respecto a la verificación de mi cuenta de mystake si está verificado el mail y mi documento de identidad . Por eso no entiendo de que tarjeta me hablan . Gracias !

Hello, I'll tell you that the casino answered me apologizing and told me that I can now withdraw. When the funds arrive well, I close the consultation. Thank you

Hola te cuento que me contestaron del casino pidiendo disculpas y me dijeron que ya puedo retirar . Cuando me lleguen bien los fondos cierro la consulta . Gracias

Hello, they refunded my money, everything is correct! Thank you! and excellent mystake support!

Hola me reintegraron el dinero , todo correcto! gracias! y excelente el soporte de mystake!

Thank you ttomifernandez for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick