MyStake Casino - Hráč se snaží dokončit ověření.

Hello good, I want to tell you that I have been trying to withdraw my money in mystake for a long time but it asks me to verify my used credit cards, in Mystake I only use 2 credit cards in this account but instead it asks me to verify about 5 and I will tell you that I only use 2 I contacted them and they insist that I verify the rest of the cards but never use them, and when it comes to withdrawing my money they constantly reject me for this, and I don't know what else I can do and I would need their help

Hola buenas, les comento llevo tiempo intentado sacar mi dinero en mystake pero me pide que verifique mis tarjetas de créditos usadas, en Mystake en esta cuenta solo use 2 tarjetas de crédito pero en cambio me pide que verifique unas 5 y ya les comento solo use 2 me puse en contacto con ellos y me insisten en que verifique el resto de tarjetas pero nunca las use, y a la hora de retirar mi dinero me rechaza constantemente por esto, y ya no se que mas puedo hacer y necesitaría de su ayuda

Dear Reeduu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly verifying the deposit method is the only obstacle in completing your verification? Have you submitted all the other personal documents required for the verification? Have you accumulated your winnings using bonuses or real money?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good, thank you very much for answering, yes, I have verified the other documents successfully, both identity and email, but I already told you Mystake asks me to send 5 credit cards to the email kyc@mystake.email to verify but I only use 3 cards different, and when it comes to verifying, it tells me to verify the other cards, but I already told you they are cards that I never use on the page and it may be that they are mask cards from the bank,

buenas muchas gracias por contestar, si los demás documentos lo he verificado con éxito tanto de identidad y el correo, pero ya les digo Mystake me pide que envíe al correo kyc@mystake.email 5 tarjetas de crédito para verificar pero yo solo use 3 tarjetas diferentes, y a la hora de verificar, me dice que verifique las demás tarjetas, pero ya les digo son tarjetas que yo nunca utilice en la página y puede ser que sean tarjetas máscara del banco,

Dear Reeduu,

Do I understand correctly all 5 cards are yours, but you claim you only used 3 of them to deposit in the casino? Please, let me know. Much appreciated!

Dear Reeduu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.