MyStake Casino - Hráč se potýká s neuvolněným vkladem kvůli aktivaci bonusu.

Hello, I made a deposit to play 3 days ago, and a bonus was automatically activated for me. Now, it doesn't allow me to use the money either to play or to withdraw. I need that bonus deactivated.

Hola buenas, hace 3 días deposite para jugar y se me activo un bono automáticamente y no me deja utilizar el dinero ni para jugar ni para retirar , necesito desactivar ese bono.

Hello Jenni988,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you claim exactly? Did you try multiple games to play? Did you try to cancel the bonus within your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes, 4 days ago it loaded and a sports betting bonus was activated and it doesn't work for me, because I can't play or withdraw, I tried many games to see if it was the problem in one but no.

What solution can you give me?

Si, hace 4 días hace que cargue y se me activo un bono de apuesta deportiva y no me sirve , por que no puedo jugar ni retirar probé muchos juegos para ver si era en uno el problema pero no.

Que solución pueden darme ?

Hello Jenni988,

Did you contact the casino support in order to cancel the bonus?

Dear Jenni988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.