MyStake Casino - Hráč není schopen vybrat svůj zůstatek.

I have tried to withdraw € but it does not allow me because I have a bonus, I would like to know if I can cancel that bonus to be able to make the withdrawal, since it asks me that in order to access the bonus I must spend 30 times an amount and I do not want to do so

He intentado retirar € pero no me permite porque tengo un bono, quisiera saber si puedo cancelar ese bono para poder hacer el retiro, ya que me pide que para poder acceder al bono debo gastar 30 veces un monto y no deseo hacerlo

Hello j2311109,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you accepted the bonus by our own or was it automatically added to your account without asking? How much exatly did you deposit?

Please note that if you will cancel your bonus you will lose your balance and get back only your deposited amount.

Looking forward to your answer.

Regards,

Nick

Dear j2311109,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.