MyStake Casino - Hráč nemůže ověřit.

Hi, I have another problem with mystake, I should withdraw but I cannot verify the account despite having provided all the documents, they made me contact the support by email but still I do not receive any response

Salve, ho un altro problema con mystake, dovrei prelevare ma non riesco a verificare l'account nonostante abbia fornito tutti i documenti, mi hanno fatto contattare l'assistenza via email ma ancora non ricevo nessuna risposta

Hello Vincenzo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

What is exactly the issue with the verification - they are not responding or you are unable to upload your documents? Do I understand it correctly that you are able to withdraw even thou you are not yet verified?

Looking forward to your answer.

Regards,

Nick

Hi, I think the problem is because I have another verified account blocked at my request, so I made another one making a nice win and now that I have explained the situation to her by sending them the documents via email you do not answer me or they cannot check, I would just like to withdraw my balance and then I can also stop playing

Salve, il problema credo che sia perché ho un altro account verificato bloccato su mia richiesta, quindi ne ho fatto un altro facendo una bella vincita e ora però che le ho spiegato la situazione mandandogli anche i documenti via email non mi rispondi o non riescono a verificare, io vorrei solo ritirare il mio saldo e poi posso anche non giocare più

Also because the verification I tried to do it in the account by myself 2 times and it failed, they asked me to write an email to kyc@mystake.com and I have not received a reply for 3/4 days

Anche perché la verifica ho provato a farla nell’account da solo 2 volte ed è fallita, mi hanno chiesto di scrivere un email a kyc@mystake.com e sono 3/4 giorni che non ricevo risposta

the account is blocked but I can log in to only make the withdrawal but if I cannot verify the withdrawal I cannot do it rightly 🙁

l’account è bloccato ma posso entrare per fare solo il prelievo ma se non riesco a verificare il prelievo non lo posso fare giustamente 🙁

I have now logged into the account and I have been blocked, I can not do anything

ho fatto l'accesso ora all'account e mi è stato bloccato, non posso fare nulla

now the account unlocked but with 300 euros, the 4,700 euros have been withdrawn, I don't receive reasons and I want my money

ora il conto sbloccato ma con 300 euro, mi sono stati prelevati i 4700 euro, non ricevo motivazioni e voglio i miei soldi

Then the winning money was taken from them because I duplicated the account and according to the laws it cannot be done, but it seems strange to me also because it is 4000 euros .. is it possible that there is no way to receive even half? I ask you please

Allora i soldi della vincita sono stati presi da loro perchè ho duplicato l'account e secondo le leggi non si può fare, però mi sembra strano anche perchè sono 4000 euro.. è possibile che non c è un modo per ricevere anche una metà? vi chiedo perfavore

Questa è il riassunto di tutto quello che è successo!

Hi, I have a problem with Mystake casino, I was withdrawn from the account 4700 of winnings because from their rules you can not duplicate an account and therefore they choose them how best to solve the problem, I don't like this choice because I duplicated an account for their mistake, my account blocked it at my request but then it was no longer unlocked to Also because a rule that provides for a sanction thing so it seems to me more than a scam, I was forced to make another account to play so in the end there was a misunderstanding. I would be happy to receive your reply on this and to resolve as soon as possible. Thank you!

Hello Vincenzo,

How much did you exactly deposit into the casino? If the second account also belongs to you, the casino had every right to confiscate all of you winnings and refund only your deposits. If the casino have paid out the refund, there is nothing else that can be done.

Please note that it is against the terms in almost every single casino to make multiple accounts so be sure to never create more than one in the future.

Let us know if your deposit was refunded, if yes, the complaint will be closed as there is nothing more we can do with the case.

My refund has been made and I have also withdrawn, but I have created two accounts because of them so let's say that it was not only my fault, they went against their laws for their mistake so I ask if it is possible to recover the money of the win

Il mio rimborso è stato fatto e ho anche prelevato, però io ho creato due account per colpa loro quindi diciamo che non è stata solo colpa mia, sono andati contro le loro leggi per un loro errore per questo chiedo se è possibile recuperare i soldi della vincita

Hello Vincenzo,

What do you mean it is not your fault you created a second account? If you did it was only up to you the casino had nothing to do with it if you have used different details. Even if you would have used the same details, the casino mostly do checks only when you try to verify yourself and they can't find out if you have multiple accounts.

Hello Vincenzo,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.