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Good morning, I was playing with bets of €5

At one point, everything freezes and it tells me to start over. This happens 4/5 times in a row. This has never happened to me before and I fear that the machine might have been tampered with.

Buongiorno stavo giocando a puntate di 5€

Ad un certo punto tutto si blocca e mi dice di ripartire, succede per 4/5 volte di fila questo non mi è mai sucesso e temo che la macchinetta sia stata falsata

Dear lupocaffebollate,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

If you encounter repeated freezes and technical difficulties our recommendation would be to stop playing and report the problem to casino support.

Please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

• Was any balance on your account lost as a result of these technical difficulties?
• Have you contacted casino support and reported the problem?
• Have you received any responses or recommendations from support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I contacted support but I still haven't received any response, I never encounter problems usually in casinos, here the rollers were spinning without stopping then the error came out and it happened 5 times in a row so I think this platform is deceptive, it could have been the bonus and instead it gave an error 5 times, I lost 500 euros in this slot so I can't find Coretto since it was malfunctioning.

Ho contattato il supporto ma non ho ancora ricevuto nessuna risposta, non riscontro mai problemi solitamente nei casino, qui i roller giravano senza fermarsi poi usciva fuori l errore e successo per ben 5 volte di fila quindi ritengo ingannevole questa piattaforma, poteva essere il bonus è invece da errore per 5 volte, ho perso 500 euro in questa slot quindi non lo trovo Coretto dato che era mal funzionante.

Not having received any response from the casino today I asked for the account to be closed due to the slot errors that occurred.

Account closed immediately without giving any explanation as to what happened.

Non avendo avuto nessuna risposta da parte del casino oggi ho chiesto la chiusura del conto relativo agli errori di slot avvenuti.

Conto chiuso subito senza comunque dare nessuna spiegazione in merito a quello che è successo.

Maybe not. There is a gaming license on mystake3

Forse no. E presente licenza di gioco su mystake3

Have you requested gaming history from casino support detailing the bets and origin of your losses in the casino?

Was any balance lost as a result of the errors you encountered?

Was any balance left on your casino account when you decided to close your account?

Dear lupocaffebollate,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.