MrPacho Casino - Hráčův účet byl zablokován.

Mr Pacho Casino has not verified me after I deposited over 150€ and allowed me to continue betting and depositing. I'm demanding that they return my deposit of more than 150€, as this is the law in Spain. They have now blocked my account.

Mr Pacho Casino no me ha verificado al depositar más de 150€ y me ha dejado seguir apostando y depositando. Le reclamo la cantidad depositada de más de 150€, ya que en España la ley es así. Ahora me ha bloqueado la cuenta.

Dear diaznietomanuel7,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MrPacho Casino.

Please note that many online casinos require players to complete the verification process only after the first withdrawal request has been submitted. Do I understand correctly that your account was blocked after you started verifying your account? Have you received any explanation from the casino for why your account was blocked? Is it temporary or permanent?

Could you kindly advise what identity documents you provided the casino with? Have any of them been approved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good night. The casino did not proceed to verify me, and let me bet amounts greater than €150 after I had warned them that they should proceed to verify me.

I have filed a complaint asking for deposits of €150 or more for the above and they have decided to block my account.

Buenas noches. El casino no procedió a verificarme, y me dejó apostar cantidades superiores a 150€ tras haberlo advertido yo que debían proceder a verificarme.

les he puesto una reclamación pidiendo lo ingresado a partir de los 150€ por lo anterior y han decidido bloquear mi cuenta.

Please note that MrPacho Casino operates with a valid Antillephone license, which means that the rules associated with the Spanish gambling license do not apply to this casino.

Can you please provide more information? Did you lose all the balance you deposited? Why did the casino block your account? And what was the balance in your account when the casino decided to block you?

Dear diaznietomanuel7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.