Mr Bet Casino - Hráč se snaží dokončit ověření KYC.

I tried to withdraw an amount that I won I didn’t use bonuses and they said it could be withdrawn so I did so and they won’t accept any of my ID and they keep asking for a cc that was frauded and it was destroyed so it is impossible to get that card I’ve sent them the cc statement and they don’t accept it they are a ripoff casino and I just want to let people know this before they waste their money

Dear Doug,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am sure you understand that all casinos take KYC very seriously in order to send the winnings to the right player.

Could you please, forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Doug,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.