LuckyBull Casino - Hráč má potíže s ověřením svého účtu.

I have on 06/02. In 2021 all documents that were requested were submitted to lucky bull so that my payment request can finally be processed. Since day 1 I've been put off by the casino by email. It can't be that it takes 11 days to check a few documents. I think it's because I won this € 750 with the first € 20 I deposited into the casino.

Ich habe am 02.06. 2021 bei lucky bull alle Unterlagen eingereicht die gefordert wurden.damit meine Auszahlunganfrage endlich bearbeitet werden kann. Seit Tag 1 werde ich per Email vom casino vertröstet. Es kann doch nicht sein das es 11 Tage dauert ein paar Unterlagen zu überprüfen. Ich glaube es liegt daran das ich diese 750€ mit den ersten 20€ die ich in das casino eingezahlt habe gewonnen habe.

Dear Kevin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.

If all the data is correct, there should be no reason for the casino to delay your withdrawal. Since it may take some time to fully review all documents, I would recommend you waiting for a little bit more.

I will set the timer for additional 7 days, and if there is no development, we will intervene. In the meantime, please keep us updated and let us know if there is anything new.

Best regards,

Kristina

I have been waiting for 11 days for the documents I requested to be checked. I don't know of any casino where it takes that long

Ich warte mittlerweile schon seit 11tagen darauf das die von mir geforderten Unterlagen überprüft werden. Ich kenne kein casino wo es deartig lange dauert

Dear Kevin,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.