Lucky7even Casino - Hráč se domnívá, že jeho výběr je opožděn.

Ladies and Gentlemen, I am facing a major issue with the Lucky7even Casino operated by Hollycorn N.V. According to their terms and conditions, withdrawals should be processed within 24 hours, but I have been waiting for three days now, and nobody can tell me how much longer it will take. This casino has been licensed by them and thus must adhere to their rules and regulations. The license number is 8048/JAZ2019-015. I earnestly implore you to help me out. I have never encountered such a problem before and one should be able to specify a date at any time. They simply do not want to pay me my money. I have already received a payment once which was quickly depleted, but they do not want to pay out the second winnings; I never use bonuses etc. Please help me, I need this money.

Meine Damen und Herren, ich habe ein großes Problem mit dem Casino Lucky7even von Hollycorn N.V. In den Allgemeinen Geschäftsbedingungen steht, dass die Auszahlung innerhalb von 24 Stunden erfolgt, aber ich warte schon seit 3 ​​Tagen und niemand kann mir sagen, wie lange es dauern wird nehmen. Dieses Casino hat von ihnen die Lizenz erhalten und muss sich an deren Geschäftsbedingungen halten. Lizenznummer (8048/JAZ2019-015) Ich bitte Sie dringend um Hilfe. Solche Probleme hatte ich noch nie und man kann jederzeit ein Datum angeben. Sie wollen mir einfach mein Geld nicht zahlen. Ich habe schon einmal Geld erhalten und es war sehr schnell aufgebraucht, aber sie wollen den zweiten Gewinn nicht auszahlen, ich verwende nie Boni usw. Bitte helfen Sie mir, ich brauche dieses Geld.

Dear zaraarin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

After 10 days, an employee finally helped me and I was told to choose a different payment method. The payment was then very quick, money was in my account within a day. However, after asking support several times a day, I wished that the problem had been explained to me. Unfortunately, I know this stalling tactic from many casinos. I will change my rating and hope that my next payment will be paid out as quickly.

Nach 10 Tagen hat mir endlich ein Mitarbeiter geholfen und mir wurde gesagt ich solle eine andere Auszahlung Methode wählen.Auszahlung ging dann auch sehr rasch, Geld war innerhalb eines Tages auf meinem Konto. Gewünscht hätte ich mir aber nachdem ich täglich mehrfach beim Support nachgefragt hatte, dass man mir das Problem erläutert. Ich kenne leider aus vielen Casinos diese hinhalte Taktik. Ich werde meine Bewertung ändern und hoffe das auch meine nächste Zahlung so rasch ausgezahlt wird.

Thank you for your reply, zaraarin. Do I understand correctly that the issue has been resolved? Or do you currently have another pending withdrawal?

Dear zaraarin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.