Lucky Spins Casino - Hráč se snaží ověřit.

Hello I won 4000 eur at luckyspins without a bonus. I want to verify myself and have submitted all the necessary documents such as driver's license, credit card bill, cell phone bill, etc., but nothing happens. Please help

Hallo ich habe bei luckyspins 4000 eur ohne Bonus gewonnen. Ich will mich verifizieren und habe alle erforderlichen Unterlagen wie Führerschein, Kreditkartenrechnung, handyrechnung usw eingereicht nur es passiert nichts. Bitte um Hilfe

Dear Fistaisda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise when exactly did you send the last of your documents for verification? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I have now been verified and am waiting for the payment

ich wurde jetzt verifiziert und warte auf die auzahlung

I'm curious if this works smoothly

Bin gespannt ob das reibungslos klappt

I am glad to hear, that your account is verified, Fistaisda. I'll leave the complaint open until you confirm your withdrawal reached you. Let us know about any further development and if you need our assistance with anything.

got everything

habe alles erhalten

Dear Fistaisda,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru