Lucky Hunter Casino - Výběr hráče byl opakovaně zamítnut.

Good evening, I requested a withdrawal both by attempting to withdraw via bank transfer and by requesting the withdrawal to the same card I used to deposit for playing. My withdrawal has been denied 4 times. I have sent identification documents, utility bills, and a screenshot showing that the card is in my name, yet they continue to deny my withdrawal and ask for additional documents. When it comes to depositing, the card is fine, but when it comes to withdrawing, it isn't. I hope this situation is resolved for the better. It's not possible to spend entire days fighting with these so-called casinos every time you want to withdraw.

Buonasera ho fatto richiesta di prelievo sia cercando di prelevare con bonifico bancario sia richiedendo il prelievo sulla stessa carta con cui ho versato per giocare, mi hanno rifiutato il prelievo per 4 volte,ho inviato documento d'identità, bolletta e la schermata dove si vede che la carta è intestata a me e nonostante tutto continuano a negarmi il prelievo chiedendo ulteriori documenti, quando c'è da versare la carta gli va bene quando c'è da prelevare no. Spero si risolva per il meglio, non è possibile ogni volta che si vuole prelevare stare interi giorni a combattere con questi pseudo casinò.

Hello Goldgemini10,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Hunter Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.