Lucky Heroes Casino - Hráč nedokázal uzavřít svůj účet.

I won 80 euros without a bonus. Then I asked for my account to be permanently blocked.

I was already verified as it was my second win. I haven't received an answer for 10 days. Countless emails go unanswered.

I ask for help.

Ich habe 80 Euro ohne Bonus gewonnen. Dann habe ich darum gebeten mein Konto dauerhaft zu sperren.

Ich war schon verifiziert, da es mein zweiter Gewinn war. Seit 10 Tagen bekomme ich keine Antwort mehr. Auf unzählige e mails wird nicht reagiert.

Ich bitte um Hilfe.

Hello Klaus91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Heroes Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When and how exactly did you request to close your account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've been verified for about a month and have already received a prize once.

I only received an automated response that the complaint was received.

This happened on April 3rd

Ich bin seit ca einem Monat verifiziert und habe auch schon einmal ein Gewinn erhalten.

Ich habe nur eine automatische Antwort erhalten, dass die Beschwerde eingegangen ist.

Dies geschah am 03.04

I'm sorry.

But just now the payment confirmation came. Thank you anyway.

Es tut mir leid.

Aber jetzt gerade kam die Auszahlungbestätigung. Danke trotzdem.

Thank you Klaus91 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick