LetsLucky Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

I made a deposit of €20 on the let's lucky casino site about 3 weeks ago. So far, this amount has not been credited to the casino account but has been debited from my account. After countless support requests and submission of evidence, I always get the same answer that I should be patient and the case is almost closed. I need your help and thank you in advance 🙂

Ich habe auf der Seite von let's lucky Casino vor ca. 3 Wochen eine Einzahlung in Höhe von 20€ getätigt. Bisher wurde mir dieser Betrag auf dem Casino Konto nicht gut geschrieben wurde aber von meinem Konto abgebucht. Nach unzähligen Support anfragen und Einreichen von Beweisen bekomme ich stets die selbe Antwort, das ich mich noch etwas gedulden soll und der Fall beinahe abgeschlossen ist. Ich brauche eure Hilfe und danke schonmal im vorraus🙂

Dear phillo7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear phillo7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.