Leon Casino - Hráč žádá o vrácení vkladu.

I had an account at leon casino which I lost my money so I told them to close it and it happened. after that I went to open it again and they told me that it doesn't make sense but they told me to open a new account with the same details even though they knew that I had a problem I opened an account again which is illegal and I lost this money in an hour I want my money back from leon casino.

Είχα στην leon casino ένα λογαριασμό τον οποίο έχασα τα λεφτά μου έτσι τους είπα να τον κλείσουν και αυτό έγινε.μετα από αυτό πήγα ξανά να τον ανοίξω και μου είπαν ότι δεν γίνεται λογικό όμως μου είπαν να ανοίξω καινούργιο λογαριασμό με τα ίδια στοιχεία ενώ ξέρανε ότι είχα πρόβλημα άνοιξα λογαριασμό ξανά που είναι παράνομο και έχασα σε μια ώρα αυτά τα λεφτά θέλω πίσω τα λεφτά μου από το καζίνο leon.

Dear Tsaka,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Thank you very much in advance for your reply.

Best regards,

Tomas

They opened a second account for me to log in and play again

Μου ανοίξανε δεύτερο λογαριασμό για να μπω να παίξω ξανά

They opened another account for me while I have closed 2 more and they open without anything happening no one responsible Gambling I lost money again and again

Μου ανοίξανε και άλλο λογαριασμό ενώ έχω κλείσει 2 ακόμα και ανοίγουν χωρίς να συμβαίνει τίποτα κανένας υπεύθυνος Τζόγος έχασα λεφτά ξανά και ξανά

Dear Tsaka,

Could you please explain what was the reason why you closed your first account in the casino? Do you have an original request you sent to the casino? Can you share it with us here or send it to my email at tomas@casino.guru?

I had told them to close the account because I had lost a lot of money and kept losing. They told me to set limits and I told them to close the account, I didn't want to play at all.

Τουσ είχα πει να κλείσουν τον λογαριασμό γιατί είχα χάσει πολλά λεφτά και έχανα συνέχεια.μου είπανε να βάλω όρια και εγώ τους είπα να κλείσουν τον λογαριασμό δεν ήθελα να παίζω καθόλου.

After that I sent them on the live chat to open again after 4 days because I thought I had lost money and I wanted to get it back they told me it is not possible to open the account. I just have to make a new one so I made it with the same details no one protected me for responsible gambling

Μετά από αυτό τουσ έστειλα στο live chat να ανοίξουν ξανά μετά από 4 μερεσ γιατι σκέφτηκα ότι είχα χάσει λεφτά και ήθελα να τα πάρω πίσω μου είπαν δεν γίνεται να ανοίξω τον λογαριασμό.μονο να φτιάξω καινούργιο έτσι έφτιαξα με τα ίδια στοιχεία δεν με προστάτευσε κανένας για υπεύθυνου τζόγο

This happened 3 times and I had to open a new account again and again, as a result of which the money kept going through me.

Αυτό έγινε 3 φορές να ανοίξω ξανά και ξανά καινούργιο λογαριασμό με αποτέλεσμα να μου περνούν συνέχεια τα λεφτά.

I told them to send me the terms of the casino for responsible gaming, they didn't send it to me because it doesn't say anywhere in the terms that you can open an Account again and again, so I pressured them and they told me that they do what they want.

Τουσ είπα να μου στείλουν τουσ όρους του καζίνο για υπεύθυνο παιχνίδι δεν μου το έστειλαν γιατί δεν το λέει πουθενά στους όρους ότι μπορείς να ανοίξεις ξανά και ξανά Λογαριασμό με αποτέλεσμα να τους πιέσω και να μου πουν ότι αυτή κάνουν ότι θέλουν.

Do you have communication saved from your interactions with the casino support? (chat transcripts, emails) Could you please send it to my email at tomas@casino.guru? I'll await your reply.

Unfortunately I don't have since the chat is closed I can only send you the email I closed the account

Δυστυχώς δεν έχω από την στιγμή που κλείνει το chat μπορώ να σασ στείλω μόνο το mail που έκλεισα τον λογαριασμό

The answer I received to close the casino

Την απάντηση που δέχτηκα να κλείσω το καζίνο

I have sent you mail after mail since the confirmation that I closed the account with 2 operators and now I have opened a third account with the same information.

Σασ έχω στείλει mail μετά μηνύματα από την επιβεβαίωση ότι έκλεισα 2 φορέα τον λογαριασμό και τώρα έχω ανοίξει και τρίτο λογαριασμό με τα ίδια στοιχεία.

They open accounts for me all the time without any problem because I swear at them to hear the money go through it has not returned here and a month not a single euro has made a refund we are talking over 2000 euros I lost and they do it on purpose in an hour my money goes through and again from the begining.

Μου ανοίγουν λογαριασμούς συνέχεια χωρίς κανένα πρόβλημα επειδή τους βρίζω για να άκου περνούν τα λεφτά δεν έχει επιστρέψει εδω και ένα μήνα ούτε ένα ευρώ δεν έχει κάνει μια επιστροφή χρημάτων μιλάμε πάνω από 2000 ευρώ έχασα και το κάνουν επίτηδες σε μια ώρα μου περνούν τα λεφτά και ξανά από την αρχή.

Will you answer me?

Θα μου απαντήσετε?

Thanks for your emails.

Please note we have hundreds of active cases, but we strive to reply as soon as possible and within the time limit of 7 days.

I can see you requested the account closure.

I also checked the casino website's responsible gambling section: https://leonbets.com/el-gr/responsible-gambling

Self-exclusion

In case you need a break from online gambling, we provide a self-exclusion feature, which you can access via the "Manage Deposit Limits" page. If you set your deposit limit to 0 for six months, this has the meaning of a temporary self-ban and our system will not allow you to lift it until the 6-month period is over. If you set your deposit limit to '0' indefinitely, this will constitute a permanent self-ban, effectively banning you from playing on our site forever.

Self-exclusion is a powerful intervention tool when the problem becomes compulsive. Please do not hesitate to contact customer service if you need additional information or assistance in managing your account limits. You can request self-exclusion by sending a written notification to our support team and we will deal with it immediately. Please remember that you cannot request the removal of your deposit or betting limits before their validity period has expired.

Complete Self-exclusion

Customers who have recognized that their gambling activities have become a problem and wish to permanently exclude themselves from participating in further gambling activities may do so by submitting to the Commission a Complete Self-Exclusion Request Form, with the required personal information and official identity document. Please read this form carefully before submitting it. After verifying your request, the Commission will take the necessary steps to permanently ban you from all interactive gaming sites licensed and regulated by the Commission.

Once effective, your voluntary self-exclusion is PERMANENT AND IRREVERSIBLE.

Did you use these tools to permanently self-exclude your account in the casino? Have you contacted casino support for assistance with your self-exclusion?

Please send me what should I do to ban all casinos.....

Παρακαλώ στείλετε μου το πρέπει να κάνω για να κάνω απαγόρευση δε όλα τα καζίνο.....

Send me your impression please they have destroyed me to ban all casinos...

Στείλε εντυπω σασ παρακαλώ με έχουν καταστρέψει να κάνω απαγόρευση σε όλα τα καζίνο...

I make leon casino ready to never open my account again after I close it once again and they never respond to this I tell them there is a problem and they don't respond to this

Τουσ κάνω έτοιμα στην leon καζινο να μήν μου ανοίξουν ποτέ λογαριασμό ξανά αφού τον κλείσω για άλλη μια φορά και αυτή δεν μου απαντάνε ποτέ σε αυτό τουσ λέω ότι υπάρχει πρόβλημα και δεν μου απαντάνε σε αυτό

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is xxx (gambling problems)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to info@leonbets.com (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Dear Tsaka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.