Kingmaker Casino - Výběr hráče je zpožděn.

I made two withdrawals of 500 Euros each on 16.04.2023 and 17.04.2023.

According to Kingmaker, I don't need to verify myself, but 3 working days have already passed and no withdrawals have reached me yet, they still say "processing".

The woman from the live chat said this afternoon that it should have arrived already and should be with me very soon. I hope it indeed happens.

In the meantime, of course, I've read that this happens quite often with Kingmaker and since I really desperately need this money, I'm now taking the step of making a complaint.

Regards, flasher

Habe am 16.04.2023 und 17.04.2023 zwei Auszahlungen für jeweils 500 Euro beantragt.

Laut Kingmaker muss ich mich auch nicht verifizieren, jedoch sind jetzt schon 3 Werktage vergangen und noch keine Auszahlung bei mir eingetreffen, sie stehen noch auf "verarbeiten".

Die Frau aus dem Livechat meinte heute Mittag, dass sie schon überfällig wäre und sehr bald bei mir eintreffen müsse. Hoffentlich tut sie das auch noch.

Mittlerweile hab ich natürlich gelesen, dass es bei Kingmaker anscheinend öfters vorkommt und da ich das Geld wirklich dringend bräuchte, gehe ich jetzt den Weg und erstelle eine Beschwerde.

MfG flasher

Dear flasher,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, first of all thank you for accepting the complaint. However, 14 days is very unusual these days, 90% of casinos manage to complete verification + payout after 1-2 days.

I have not received a request for verification from Kingmaker and I cannot select anything in my account that says verification is not necessary. It has now been 7 days since the first withdrawal.

And if the site says something about 3 working days as the maximum duration, then this should be adhered to or changed in the terms and conditions.

Hallo, danke erstmal für die Genehmigung der Beschwerde. 14 Tage sind jedoch sehr unüblich heutzutage, 90% der Casinos schaffen es nach 1-2 Tagen Verifizierung + Auszahlung fertig zustellen.

Ich habe von Kingmaker keine Aufforderung zur Verifizierung erhalten und im Account kann ich auch nichts auswählen, eine Verifizierung sei nicht nötig. Mittlerweile sind es ja auch schon 7 Tage die die erste Auszahlung her ist.

Und wenn auf der Seite etwas von 3 Werktagen als maximal Dauer steht, dann sollte dies auch eingehalten werden oder in den AGBs geändert werden.

Thank you for your reply, flasher. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

If both have been paid, the deal can be closed

Wurde beides gezahlt, kann geschlossen werden

Dear flasher,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru