Kingmaker Casino - Hráč čelí zpoždění při pokusu o výběr svých prostředků.

Dear Team,

On Monday, I requested a (my first) payout, which should have been processed within three working days. Since then, nothing has happened, and I've been given various explanations. I was told it's a technical problem, a request for prioritization and faster processing had been made, and then recently I was told in the live chat to verify my account before I was abruptly logged out (under the verification tab it says I don't need to verify myself). I was also reassured that there is no reason to worry and that I will receive the money. Yes, the casino is brand new, but is it right to face this kind of issue from the get-go? With Quickwin and Spinanga, part of the same group, c I had received my money the next day!

Sehr geehrtes Team,

ich habe am Montag eine (meine erste) Auszahlung beantragt und diese sollte innerhalb von 3 Werktagen bearbeitet werden. Seitdem ist nichts passiert und mir wurden die verschiedensten Dinge gesagt. Technisches Problem, eine Anfrage zur Priorisierung und schnellerer Bearbeitung wurde gestellt, eben wurde mir im Livechat gesagt ich solle mich verifizieren und dann wurde ich einfach abgemeldet ( unter dem Reiter Verifizierung steht, das ich mich nicht verifizieren muss). Dann sagte man mir noch das es keinen Grund zur Sorge gibt und ich das Geld erhalten werde. Ja das Casino ist brandneu aber direkt sowas abzuziehen? Bei Quickwin und Spinanga habe ich mein Geld am nächsten Tag erhalten und die sind von derselben Gruppe!

Dear florianfasel1505,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

All right, I'll do this!

Alles klar, ich werde dies tun!

Hello today 10 days have passed and the Kingmaker Casino site no longer exists! I was kept up with promises the whole time and now the URL can no longer be found and both the money from my withdrawal and the money from my deposit are gone.

Hallo heute sind nun 10 Tage vergangen und die Kingmaker Casino Seite ist nicht mehr existent! Ich wurde die ganze Zeit mit Versprechungen hingehalten und jetzt ist die URL nicht mehr zu finden und sowohl das Geld meiner Auszahlung als auch das Geld meiner Einzahlung weg.

I'm so scared for my money. This is the first casino in the Rabidi NV Group to do this. How do I get my money now?

Ich habe so Angst um mein Geld. Das ist das erste Casino der Rabidi N.V Gruppe was so vorgeht. Wie bekomme ich jetzt mein Geld?

In addition, the Kingmaker Casino is now restricted in Germany, which is not the case with any other Rabidi NV casino. Until yesterday I was still able to log in normally. And I was able to make a deposit too! I just want my 1000€ and then never again Rabidi NV

Außerdem ist das Kingmaker Casino mittlerweile in Deutschland eingeschränkt was bei keinem anderen Rabidi NV Casino der Fall ist. Bis gestern konnte ich mich auch noch ganz normal einloggen. Und einzahlen konnte ich ja auch! Ich will nur meine 1000€ und dann nie wieder Rabidi N.V

I've just checked the Kingmaker Casino website, and everything seems to be running smoothly on my end. Interestingly, there's no indication that Germany is restricted. I noticed they use multiple mirrors, each identified by a different number in the website name. To ensure a hassle-free experience, my suggestion is to always start by typing the basic website URL, kingmaker.com. This should automatically redirect you to a working mirror, making your visit seamless and enjoyable.

Have you received any message from the casino stating that Germany is now restricted?

No, I haven't received any message that it is restricted in Germany and when I enter kingmaker.com as normal I always get this 404-Not found. Did they just block my IP address? I don't have a double account or anything else, in case they claim that at some point. I just want my money.

Nein ich habe keine Nachricht erhalten das es in Deutschland eingeschränkt ist und wenn ich ganz normal kingmaker.com eingebe kommt bei mir nur immer dieses 404- Not found. Haben die einfach meine IP-Adresse gesperrt? Ich habe auch keinen Doppelaccount oder sonst irgendwas, falls die das irgendwann behaupten. Ich will einfach nur mein Geld.

I type in kingmaker.com and I'm always directed to this page

Ich gebe kingmaker.com ein und werde immer auf diese Seite geleitet

The site is now up and running again but they continue to delay paying out. Apparently I still have to verify myself even though I already did that on Saturday

Die Seite geht mittlerweile wieder aber sie zögern die Auszahlung weiter raus. Angeblich muss ich mich noch verifizieren obwohl ich das bereits am Samstag getan habe

I am glad to hear that you are now able to access the casino website. Regarding the verification, could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? Could you kindly specify which of your documents have been approved by the casino?

Yes, I sent the documents to them 9 days ago right after I saw that I had to verify myself. I didn't even get a notice asking me to verify myself. It was my ID card and a selfie & it said accepted and confirmed on the same day. So I took care of it as quickly as possible. Now 14 (!) days have passed today.

Ja ich habe die Dokumente vor 9 Tagen direkt nachdem ich gesehen habe das ich mich verifizieren muss zu denen geschickt. Ich habe nämlich nicht mal Bescheid bekommen das ich mich verifizieren soll. Es waren mein Personalausweis und ein Selfie& noch am selben Tag stand dort akzeptiert und bestätigt. Ich habe mich also schnellstmöglich gekümmert. Nun sind heute 14 (!) Tage vergangen.

Thank you very much, florianfasel1505, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello florianfasel1505,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Kingmaker Casino,

Could you possibly provide additional information regarding the delayed payment and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Dear Customer,

Thank you for reaching out.

We would like to inform you that your account was verified on 22.01.2024, and your withdrawal requests for 500 EUR + 500 EUR were processed on 23.01 and 24.01.Please accept our sincere apology for the delay.

Best regards,

Customer Support

Dear florianfasel1505,

Can you update us here in the thread when you receive the payment so we can mark the complaint in our system as resolved? We look forward to hearing from you.

Yes, the money arrived and my account was verified! Many thanks to Casino Guru and the Kingmaker team! I apologize for the inconvenience

Ja, das Geld ist angekommen und mein Konto verifiziert! Lieben Dank an Casino Guru und das Kingmaker Team! Ich entschuldige mich für die Unannehmlichkeiten

Dear florianfasel1505,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal, Casino.Guru