Justbit Casino - Výběr hráče se opakovaně zpožďuje.

This is probably the 4th time I have had to redo my withdrawal. They say everything is in order and the money is on the way and may take up to 10 days. However, after 10 days, I need to send a statement from my account, then they find no error and transfer the money back to my gaming account and I have to make a new withdrawal. They have done this multiple times now. The website is justbit.io

Typ 4 gången ja måste göra om mitt uttag .säger att allt är i sin ordning och pengarna är på g och kan ta upp till 10 dagar .men efter 10 dagar måste ja skicka utdrag från konto och sen hitta dom inge fel och sätter över pengarna på spelkonto och ja få göra ett nytt uttag. Så ha dom gjort flera gånger nu. Sidan är justbit.io

Dear Stoffe12,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is there currently a pending withdrawal on your account?
• Which payment method are you using in order to withdraw your funds from the casino?

Looking forward to hearing from you.

Best regards,

Tomas

Nah, they just say that it's not wrong every time and then send them back the money again and yes have to redo it. Aa there is a withdrawal right now but on Friday they will have gone 10 days again and will surely have to do the same again. Have deposited on my bank card, so have to withdraw on the same one, they say

Nä dom säger bara att det inte är nå fel varje gång och sen skicka dom tillbaka pengarna igen och ja få göra om . Aa de finns ett uttag just nu men på fredag ha de gått 10 dagar igen och lär garanterat få göra samma igen . Ha satt in på mitt bankkort så måste ta ut på samma säger dom

They said that I should talk to my bank and they have and according to them it should only take 3 days for my bank. But they have not seen that they are something that has been on the way from their casino or some other casino

Dom sa att ja skulle prata med min bank och de ha ja gjort och enligt dom ska de bara ta 3 dagar för min bank . Men dom ha ej sett att de är något som ha varit på väg från deras casino eller nått annat casino

Was your withdrawal attempt successful this time? Has casino support recommended any alternative payment method for you to be able to withdraw your winnings?

No, have not received them and they just say they are under process

Nej ha ej fått dom och dom säger bara att de är under process

Doesn't say much else

Säger inte så mycket annat

Could you please send me the recent correspondence between you and the casino regarding the issue? My email is tomas@casino.guru

Fixed

Fixat

Fixed

Fixat

They sent the money back again and say that I will try another card, but it will be difficult because I only have one bank card

Dom skickade tillbaka pengarna igen och säger att ja ska testa ett annat kort .men de bli svårt för ja ha bara ett bankort

Before we contact the casino, kindly send me the responses you received from the casino to my email. Send screenshots, chat transcripts, or emails to tomas@casino.guru

Sent

Skickat

Thank you very much, Stoffe12, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

The money came today

Dom kom idag pengarna

Dear Stoffe12,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Peter