Justbit Casino - Hráč si stěžuje, že nic nevyhrál.

Hello, my dears ,

I've been playing 300 to 400 euros a day for 2 weeks.

It's insane, I never get over my deposited money.

The slots do not run at their usual pace and often have interruptions.

Something's wrong, really

LG

Hallo Ihr Lieben ,

Ich spiele seit 2 Wochen täglich 300 bis 400 Euro am Tag .

Es ist der reine Wahnsinn, ich komme nie über mein eingezahlten Geld.

Die Slots laufen nicht in üblicher Tempo und haben oft Unterbrechungen.

Da stimmt was nicht , wirklich

LG

Dear Blerko,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Patronela,

I've been playing for 30 years and I know how it works.

Of course I can bring up the case, Casino Guru is my confidante.

I have been able to predict what wins will come next over the course of days , it has very little to do with chance or RTP .

I don't trust you, I want you to close my account immediately and not bait me with new offers.

Many players who have problems

Lose your control, that you have no way to protect yourself speaks for you.

But then I should leave the AGBS over RPT, that's ridiculous.

Of course, it's my own fault, but then I can at least express my displeasure on the part of my trust.

Warm greetings

Liebe Patronela,

Ich Spiele seit 30 Jahren und weiß wie das funktioniert .

Selbstverständlich darf ich den Fall vorbringen, Casino Guru ist meine Vertrauns Person .

Ich habe voraussagen können welche Gewinne als nächstes kommen und das über Tagen , das hat sehr wenig mit Zufall oder RTP zu tun .

Ich Vertraue Ihnen nicht , möchte das sie mein Konto sofort schließen und nicht mit neuen Angeboten ködern .

Viele Spieler die mal Probleme haben ,

Verlieren ihre Kontrolle, das sie garkeine Möglichkeit haben sich mal zu schützen , spricht schon für Sie .

Dann soll ich aber die AGBS über RPT lassen, das ist lächerlich.

Selbstverständlich bin ich selbst Schuld, aber dann kann ich doch wenigstens meine Vertraunsseite mein Unmut vorbringen .

Liebe Grüße

Thank you, Blerko, for your reply. 

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings JustBit Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@justbit.io (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Dear Blerko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't understand why you want all this?

I don't want to have to write you a letter so that I have to exclude myself from your side.

Notice what? A fair casino has these one-click self-excludability options.

They would like to extend it and and and, so that something might come in because of my playing problems.

Ich verstehe nicht warum sie das alles möchten ?

Ich möchte Ihnen kein Brief schreiben müssen damit ich mich von Ihrer Seite ausschließen muss .

Merken Sie was ? Ein faires casino hat diese Möglichkeiten mit einem Klick umsich ausschließen zu können .

Sie möchten es verlängern und und und , damit vielleicht noch was rein kommt aufgrund meine spielprobleme .

I understand that different casinos have different responsible gambling tools. Unfortunately, if a gambling establishment doesn't offer a "panic button" writing an email is one of the easiest and most effective methods how to achieve a permanent block on your account and to have proof of it. Please let me know how you'd like to proceed with this case. Thank you.

Dear Blerko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

As I said before, please close my account for gambling addiction. I've said that several times.

Please close my account in case I don't want to deal with you anymore.

Ich bitte Sie, wie bereits erwähnt, schließen sie mein Konto wegen Spielsucht. Das habe ich doch mehrmals gesagt .

Ich bitte Sie, schließen sie mein Konto und den Fall , ich möchte mich nicht mehr mit ihnen beschäftigen .

I can close your Casino.Guru account anytime but for your JustBit Casino account to be closed, you need to contact the casino directly and personally.

Do you wish to continue this thread or do you wish to have your Casino.Guru account deleted straightaway?

Hello PEtronela, we totally misunderstood each other, I thought you belonged to Justbit.

Ne why should I close my casino guru account, all good, I like being with you.

Warm greetings

Hallo PEtronela, wir haben uns ja total missverstanden, ich dachte Sie gehören zu Justbit.

Ne warum sollte ich mein casino guru konto schließen, alles gut , ich bin gerne bei euch .

Liebe Grüße

Happy to hear that. And yes, just as you wrote, I do not work for JustBit Casino. However, please understand that in order to have your JustBit Casino account closed, you need to send that email personally. Please keep me informed about any further developments.

Thank you dear Petronela.

Warm greetings

Blerim

Danke liebe Petronela.

Liebe Grüße

Blerim

Dear Blerko,

Have you succeeded in closing your Justbit Casino account? Please keep me informed about any further developments.

Hello dear Petronela,

No idea , but I think so .

I have not visited the website since the complaint.

I hope you are fine ,

Warm greetings

Blerim

Hallo Liebe Petronela ,

Keine Ahnung , aber ich denke ja .

Ich habe seit der Beschwerde die Webseite nicht mehr besucht .

Ich hoffe Ihnen geht's gut ,

Liebe Grüße

Blerim

Thank you, Blerko, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear Blerko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.