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I opened another account after I had asked to cancel the first one. when I created the new account they didn't notify me that I have items one with the same details another different email and I started playing normally. all deposits were received without a problem. but I just won and wanted to withdraw then I was informed that I have two accounts. I immediately looked at the old account and saw that it is still active and that I can still play on it. I thought that this casino does not have a problem with double accounts so I continued to play and with both of them. after a week I made deposits in both accounts and while I was losing money there was no problem. but with a lot of luck I managed to win a total of €4440 in both accounts then they informed me that I have two accounts.

Άνοιξα ακόμα ένα λογαριασμό αφού είχα ζητήσει να ακυρωθεί ο πρώτος.οταν δημιούργησα τον νέο λογαριασμό δεν με ειδοποίησαν ότι έχω είδη έναν με τα ίδια στοιχεία άλλο διαφορετικό email και άρχισα να παίζω κανονικά.ολες οι καταθέσεις γινόταν δέκτες χωρίς πρόβλημα.μολις όμως κέρδισα και ήθελα να κάνω ανάληψη τότε με ενημέρωσαν ότι έχω δύο λογαριασμούς.αμεσως κοίταξα τον παλιό λογαριασμό και είδα ότι είναι ακόμα ενεργός και ότι μπορώ ακόμα και σε αυτόν να συνεχίζω να παίζω.θεωρησα ότι το συγκεκριμένο καζίνο δεν έχει πρόβλημα με διπλούς λογαριασμούς οπότε συνέχισα να παίζω και με τους δύο.επι μια βδομάδα έκανα καταθέσεις και στους δύο λογαριασμους και ενώ έχανα χρήματα δεν υπήρξε πρόβλημα.μολις όμως με πολύ τύχη κατάφερα να κερδίσω συνολικά και στους δύο λογαριασμούς το ποσό των 4440€ τότε με ενημέρωσαν ότι έχω δύο λογαριασμούς.

Dear savvasbodo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that my account shows no verification.how come without account verification they let me make deposits????

Το πρόβλημα είναι ότι ο λογαριασμός μου δείχνει ότι δεν έχει επαληθευτη.ομως πώς γίνεται χωρίς επαλήθευση λογαριασμού να με αφήνουν να κάνω καταθέσεις????

Thank you for your reply, savvasbodo. Please understand that creating more than one account per person is strictly prohibited by the vast majority of online casinos. Not to mention that in your case it is even worse because both of them were active at the same time and you were well aware of it while taking full advantage of the situation.

I am afraid that in this case there is nothing we can do for you. I can only recommend that you never create more than one account in each casino. Please, let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

Dear savvasbodo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.