Joyo, po novém přečtení jsem si uvědomil bod, který mi předtím unikal, moc se omlouvám.
"Prohlášení a varování"
Prohlásil jsem to, teď si to prohlášení rozebereme, protože jedině tak to pochopíme 🙂
1-Sám jsem šel na podporu před 2/3 měsíci, abych se zeptal na podmínky odstoupení od smlouvy.
2-Odpověď asistenta byla, že to změnili na bonusový zůstatek.
Na což jsem si stěžoval, protože bylo uvedeno, že jde o skutečnou bilanci.
3-Požádal jsem o zaplacení v plné výši
A vyhrožoval jsem, že přijdu sem kasinovému guruovi, pokud to neudělám, a pokud to bude nutné, zavázal jsem se, že program opustím.
4-Poslal mi e-mail, aby záležitost objasnil, a řekl, že nemůže nic dělat.
5- Poslal jsem email, že pokud nedostanu zaplaceno, přijdu sem, na což mi řekli, ať jdu znovu na chat, protože neví o co jde.
6- Šel jsem znovu na chat a asistentka poté, co jsem vysvětlil problém, řekla, že to byla chyba na straně její kolegyně a že jde o skutečný zůstatek a že si mohu peníze z věrnostního programu vybrat a bez problému je dále používat.
Zeptal jsem se vícekrát a poslal screenshoty konverzace a znovu mi bylo řečeno, že to byla skutečně chyba na straně kolegy.
To znamená, že jsem si opravdu myslel, že to byla chyba na straně podpory, protože to jste mi řekl.
Takže jste se mě hned od začátku pokusil oklamat tím, že jste mi řekl, že si mohu vybrat pouze 50 eur jako bonus, když dobiju a koupím skutečný zůstatek?
Rád bych tedy použil toto "varování" jako důkaz, že joya má prostě špatné úmysly, protože druhý den prohlásila, že asistent udělal chybu a mohu pokračovat
Teď to říká, že jsem byl varován.
Čili ta "chyba" byla spíš první pokus přivlastnit si zůstatek na účtu, teď už to chápu 🙂 .
Opravdu jsem měl opustit program a udělat svou část, ale teď mi bylo řečeno, že to byla úplná chyba a že mohu bez problémů pokračovat.
Chtěl bych požádat guru kasina o e-mailovou adresu, na kterou mohu poskytnout důkaz, mám všechny konverzace a e-maily od společnosti joya
který uvádí, že to byla chyba asistenta a s mým účtem je vše v pořádku a že program mohu bez problému používat.
(Nemohu to sem nahrát)
S pozdravem
Joya, after a new reading, I realized a point that I missed before, I'm very sorry.
"The declaration and warning"
I did declare that, now let's analyze the declaration, because that's the only way to understand it 🙂
1-I myself went to support 2/3 months ago to ask about the terms of withdrawal.
2-The assistant's reply was that they had changed it to bonus balance.
To which I complained because it was stated that it was a real balance.
3-I asked to be paid in full
And I threatened to come here to the casino guru if it wasn't done, and if necessary I pledged to leave the program.
4-He sent me an email to clarify the matter and said there was nothing he could do.
5- I sent the email stating that I would come here if I didn't get paid, to which they told me to go to the chat again because they didn't know what it was about.
6- I went to the chat again and the assistant, after I explained the problem, said that it had been a mistake on her colleague's part and that it was the real balance and that I could withdraw the money from the loyalty program and continue to use it without any problem.
I asked more than once, and sent the screenshots of the conversation, and again I was told that it was indeed a mistake on the part of the colleague.
That said, I really thought it was a mistake on the part of support, because that's what you told me.
So you tried to trick me right from the start by telling me that I could only withdraw 50 euros as a bonus when I topped up and bought a real balance?
So I would like to use this "warning" as proof that joya simply has bad intentions, because the next day it declared that the assistant had made a mistake and that I could continue
Now it says I was warned.
In other words, the "mistake" was more like the first attempt to appropriate my account balance, now I understand 🙂 .
I really should have left the program and done my part, but now I've been told that it was a total mistake and that I can continue without any problem.
I would like to ask casino guru for the email address where I can provide proof of this, I have all the conversations and email from joya
which states that it was a mistake by the assistant and everything is fine with my account and that I can use the program without a problem.
(I can't upload it here)
Best regards
Joya após uma nova leitura, percebi um ponto que me passou antes peço imensa desculpa.
"A declaração e aviso"
Eu declarei isso sim, agora vamos analisar a declaração, pois só assim e possível entender a mesma 🙂
1-Eu próprio fui ao suporte a 2/3 meses perguntar os termos de retirada.
2-A resposta da assistente foi que mudaram para saldo bônus.
Ao qual eu reclamei pois estava declarado que era saldo real.
3-E pedi pra ser pago tudo na totalidade
E ameacei vir aqui ao casino guru caso n fosse feito, e se necessário eu me comprometi a afastar do programa.
4-Mandou me enviar email para esclarecer o assunto que nada podia fazer.
5- enviei o email onde expus que vinha aqui caso n fosse pago,ao qual me mandaram ir novamente ao chat que não sabiam do que se tratava.
6- dirigi me novamente ao chat e a assistente depois de eu expor o problema disse que tinha sido um erro por parte da colega e que era a saldo real e que podia retirar o dinheiro do programa de lealdade e continuar a usar o mesmo sem qualquer problema.
Eu perguntei mais que uma vez, e mandei os prints da conversa, e novamente me disseram que foi realmente um erro da colega.
Posto isto eu de verdade pensei que era um erro da parte do suporte, porque foi o que vocês me disseram.
Então vocês tentaram me burlar logo de início dizendo me que só podia levantar 50 euros a bônus quando carreguei e comprei a saldo real?
Então gostaria de usar esse "aviso" como prova de que a joya simplesmente tem mas intenções, pois dia seguinte declarou como engano da assistente e que poderia continuar
Agora diz que fui avisado.
Ou seja o " engano" foi mais a primeira tentativa de se apropriar do meu saldo na conta , agora entendo 🙂 .
Eu teria realmente saído do programa, e cumprido a minha parte, agora disseram me que foi um total engano e que podia continuar sem problema.
Gostaria de pedir o email ao casino guru para onde posso fornecer as provas do mesmo, tenho todas as conversas e email da joya
Onde afirma que foi um erro da assistente e está tudo bem com a minha conta e que posso usar o programa sem problema.
( Não estou a conseguir o upload aqui)
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