JackpotCity Casino IT - Hráč se snaží nevyhrát své výhry kvůli nedokončenému ověření KYC.

x nn pay me for impossible things ,, a month ke I send documents well done but x they don't ,, so one gets tired and gives up .............. they think

x nn pagarmi kiedono cose impossibili,,un mese ke mando dokumenti fatti bene ma x loro no ,,cosi una si stanca e si arrende..............pensano loro

Dear Anna,

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino. Anna, please provide the necessary documents in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Anna,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Go to fnc..you and the winning.damn.at 63 years old I have to go crazy for you.I have parkinson's and I sent tt.photo luce carta.pa

***

Andate a fnc..voi e la vincita.maledetti.a 63anni devo impazzire x voi.ho il parkinson.e ho mandato tt.foto luce carta.pa

***

The guilt and finance nos. Fine

La colpa e della finanza le nn vi. Multa

Dear Anna,

I’m sure you understand that I don’t work for Voglia di Vincere Casino, but as one of the Casino.guru independent employees and professionals I’m trying to help you to resolve your problem.

Have you provided all the required documents for the account verification?

Thank you.

Me things I am. Kyc

Me cose sto. Kyc

Dear Anna,

I’m afraid I don’t understand completely. Have you provided all the required documents for the account verification?

Finite guys

Galera finite

Dear Anna,

If you refuse to cooperate, I’m afraid I will be forced to reject your complaint us unjustified. 

I have been collaborating for months but they do not pay me to invent any. I send fotokiare and they reject them

Io collaboro da mesi ma loro x nn pagarmi inventano la qualsiasi.mando fotokiare e me le respingono

Dear Anna,

I would like to draw attention to the fact that casinos in this group refuse to cooperate and comment on any complaints due to strict GDPR regulations.

Therefore, we recommend players contacting the Licensing Authority directly https://www.vogliadivincere.it/termini-e-condizioni/

"Complaints

Any complaints can be forwarded to our service center .

Alternatively, it is possible to submit a complaint directly to the Customs and Monopoly Agency : from the Agency's website , simply fill in the appropriate form that can be downloaded from the "Games" section and send your report to the address Giochi.reclami.online@aams.it.

I wish we could be of more help, sadly, there’s not much we can do for you in this matter. Please let us know how you wish to proceed. Thank you in advance. 

you suck, now you come out with this trap, crack

fate schifo ,ora ve ne uscite co sta trappola ,crepate

I fully understand your frustration, but please try to understand me as well. If the casino refuses to cooperate with us on resolving an issue, then there’s not much we can do. We have our hands tied. Normally, in order to reach any kind of agreement, all three parts (player, casino and mediator) need to communicate closely to achieve a mutual agreement. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

Anyhow, I can assure you that the time you’ve invested in this thread won’t be wasted as before filing an official complaint with the Licensing Authority, you need to reach out to an independent negotiator, which you did.

Please let me know if you decide to contact the Licensing Authority and our assistance will be needed.

But you are crazy about the license of ke

Ma siete pazzi la licenza di ke

I’m sorry, Anna, but I don’t understand. Will you contact the Licensing Authority? 

Dear Anna,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

However, it is important to mention that we didn’t contact the casino as they have chosen not to cooperate and comment on any complaints due to strict GDPR regulations.