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Good day dear team,

I am facing a problem that is very new to me and rather unusual.

On 22.10, I requested a withdrawal of 500 Euros, which was approved on 24.10. Since then, I've been waiting for my money. I'm not receiving any information on why my money has not been received yet. I keep getting the same responses. In my experience, the money arrived the very next day, regardless of the amount.

I need this money as it belongs to me.

Can you assist me in successfully acquiring this money?

I'm losing my patience here. Best regards,

Guten Tag liebes Team,

mein folgender Fall ist mir sehr sehr neu und eigentlich ziemlich ungewöhnlich.

Am 22.10 habe ich 500 Euro beantragt zur Auszahlung, dieses wurde am 24.10 als erfolgreich genehmigt und nun warte ich seid dem tag auf mein Geld. Ich bekomme keine Infos wieso weshalb und warum mein Geld noch nicht erhalten habe . Ich werde immer wieder mit den gleichen antworten zu gepumpt. aus meiner Erfahrung kam das Geld direkt am nächsten tag , egal welche summe.

Ich benötige dieses Geld da es mit zusteht.

Können sie mir da helfen , dieses Geld erfolgreich zu bekommen ?

mir platzt mittlerweile der kragen hier. lg

Dear siggi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear siggi

Have you received the money yet?

Thanks

No I haven't!

Nein habe ich nicht!

Dear siggi

Have you notified the support about your issue?

Thank you!

I did, now I'm waiting again for days! As soon as my money is there, I will not be able to recommend Ice Casino!

Das habe ich ,nun warte ich wieder tage ! Sobald mein geld da ist , werde ubd kann ich ice casino nicht weiter empfehlen!

I WANT MY MONEY YOU BOTTOMLESS CRIMINALS!!!!!!

IS MY CASE SOMETHING THAT IT TAKES US$ DAYS TO DO ANYTHING AT ALL?

ICH WILL MEIN GELD IHR BODENLOSEN VERBRECHER!!!!!!

IST MEIN FALL ETWAS SO DASS MAN $ TAGE BRAUCH UM ÜBERHAUPT MAL WAS ZU MACHEN ?

Dear siggi,

Have you received your withdrawal from the casino yet?

Dear siggi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.