IceCasino - Ověření hráče je zpožděno.

I have sent the documents for identification 15 days now and I have not received the slightest news yet, the deposit is fine but you are not trying to do identification

Εχω στείλει τα έγγραφα για ταυτοποίηση 15 μέρες τώρα και δεν έχω το παραμικρό νέο ακόμα, κατάθεση μια χαρά γίνεται αλλά ταυτοποίηση δεν προσπαθείτε να κάνετε

Hello Vinkeke,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Vinkeke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.