Hot.Bet Casino - Hráč se potýká s ověřením účtu.

Today I have decided to end all cooperation with this site. Of all the experiences, this is by far one of the lowest rated. Apart from the fact that the CASH-OUT function is wrongly stopped after more than 30,000 euros in sports betting, everything in the CASINO area seems like a bad joke. After depositing 30,000 euros, maybe even more, I couldn't withdraw from this site. In addition, it is postponing account verification indefinitely. I sent them absolutely all the documents but they were all ignored. My advice is to stay away from this CASINO.

Heute habe ich beschlossen, jegliche Zusammenarbeit mit dieser Seite zu beenden. Von allen Erfahrungen ist dies bei weitem eines der am schlechtesten bewerteten. Abgesehen davon, dass nach mehr als 30.000 Euro Spieleinsatz im Bereich Sportwetten die CASH-OUT-Funktion zu Unrecht eingestellt wird, wirkt im Bereich CASINO alles wie ein schlechter Scherz. Nachdem ich 30.000 Euro eingezahlt hatte, vielleicht sogar noch mehr, konnte ich keine Auszahlungen von dieser Seite vornehmen. Darüber hinaus verschiebt es die Kontoverifizierung auf unbestimmte Zeit. Ich habe ihnen absolut alle Dokumente geschickt, aber sie wurden alle ignoriert. Mein Rat ist, sich von diesem CASINO fernzuhalten.

Dear bogdannicula2002,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Which documents seem to cause issues in completing the verification? Have you been playing casino games or was your activity exclusively sports-betting related?

Thank you in advance for your reply.

Best regards,

Tomas

Dear bogdannicula2002,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.