Gxmble Casino - Hráčův účet je zablokován uprostřed čekajícího výběru.

Hello i had 2000 euro open withdrawel with this casino. I had discussion with them because i was not happy how slow the withdrawels go and that i lost so many money at the casino. And then today i got a respons that they blocken my account and rejected my withdrawels. I dont understand how they can do this then they have to pay the 2000 euro thats in the account an after close it. Im so maf i have so bad experience with this company ive deposite over 30.000 euro Total to this casino and in serious debt because of how they work.. to deposite is very easy but withdrawel is so so bad. Please help me to get the 2000 euro back thats still in my account

Hello Kenza,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gxmble Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they explain the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Hello i have my account verifiëd sinds augustus and i deposite a lot moneybto the casino but to withdrawel they made it door difficult they are really scamming people that way. And when i asked to please make the withdrawel faster they say when you become a super vip we will do that but then tou have to deposito more after that i spend more then 15.000 again and still same Answer just making fun of me i was really mad and said that they lied and they do it Un purpose. After that the close my account because they foundation how i talked unacceptebel. So i said if you want to close my account because i speak.the truth why do you reject the 2000 withdrawel that i have open then first pay that out and then close the account. Ive spend so much at this casino and then they also steal this 2000 euro im really crying because i have serious a lot debts because of the casino and also problemen my marriage. Please help me to at leest get the money 2000 euro back that i had open withdrawel when they blocken my account for speaking the truth. Please help me

.i never used any bonus of them i only played with my own earned money

Thank you Kenza for all the information provided. As we will require more information from the casino, I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Oké thank you very much i hope he can help me do i have to contact him myself branislav

Hello, Kenza,

I am sorry to hear about your unpleasant experience.

Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Gxmble Casino team,

Could you please provide us with a more detailed explanation of the player's situation? What steps should she take to unblock the account and/or withdraw the disputed winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

I have tried to contact them several because i had still money in withdrawel when they blocked my account and asked them to pay this out because i need that money and ive invested over 25.000 euro into the casino so the least is to payout this money i had but i dont get any respond about an solution

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They Will not respond they steal money this casino really has to be close its not normal they destroyed me and now they ignore me

Dear Kenza,

Since there is also another open complaint with this casino, I decided to provide the casino with one more chance to comment on this one or write back with the relevant details outside of the thread.

Once again, I will try to contact them in all possible ways to connect with them.

However, please note if no one from the casino responds or provides me with anything relevant, the complaint will be closed in accordance with the information in my previous post.

Thank you for your patience and understanding.

Dear Kenza,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru