GoodWin Casino - Hráč má potíže s výběrem svých výher.

longtime of procced withdraw

Dear Lapad1412,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I apologize, but we will need more information about your issue in order to be able to help you.

Was this your first attempt to withdraw? Have you successfully completed the KYC verification?

Or are you basically dissatisfied with the long withdrawal process and you wanted to point that out?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

dear kristina i have been playing at this casino for a long time so far i have had money payouts that lasted up to 6 hours and are now 12-18. a couple of times I was supported when he asked if everything was okay with my payment they would say YES and pay off in 1 minute. and when asked if the payment process could be speeded up they would say you have to wait 24 hours. many greetings to you and the whole team especially MR. JOE ZUBRIK

Dear Lapad1412,

Thank you for your greetings, Joe greets you back.

I am sorry, but if this is the only reason for your complaint, I will be forced to reject this one. There are casinos, where the withdrawal process takes days, (not hours like in this case), therefore we don't see the reason to punish the casino. But if there is anything else I could help you with regarding your complaint, please do not hesitate to contact me, otherwise I will have to close it. Thank you for understanding.

We are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.