GoldenLion.bet Casino - Výběr hráče byl vážně zpožděn.

Been waiting for my withdrawal for 34 days now all I ever get is withdrawal is pending don’t believe I will ever receive my winnings this is as scam as they come this Casino should not be allowed to take peoples money !!! Stay away

Hello davidunwin1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoldenLion.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

I aqquired my winnings with real money no bonus and my account was verified on the same date around 22nd November 2023 all I ever get is the same response every time.they’ve basically taken my money with no intention on paying any winnings

Thank you davidunwin1 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, davidunwin1,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite GoldenLion.bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear GoldenLion.bet Casino,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Still keep getting the same copy and pasted response every time I message the casino

Come to the conclusion I am never gunna see this money absolute scam of a casino people don’t loose your money

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear davidunwin1,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru